Karina Sosa: Allstate Insurance

Reviews

• GM

  Gloria M.

  Sep 22, 2025
  1.0
  In May 2024, my property was damaged, and I filed a claim with Allstate. From the start, I did everything required: submitted photos, evidence, and a sworn proof of loss. What followed was a 15-month nightmare: seven different estimates, minimal payments with no explanation, letters with false information, and long periods of silence. I was forced to hire a public adjuster and an independent appraiser, spending over $7,500 out of my own pocket just to get Allstate to finally acknowledge what should have been covered from the beginning: the full replacement of my roof and other necessary repairs. Although they eventually paid, including interest, the stress, wasted time, and extra costs were enormous. I’m sharing my experience so that other policyholders stay alert and to demand that companies like Allstate treat their customers with transparency and good faith. I’m sharing this experience not just for myself, but to highlight a broader issue in the insurance industry: the need for accountability, transparency, and good faith practices in claim handling. Policyholders deserve timely, fair, and honest treatment — without having to fight for what their policy already guarantees. #Insurance #Allstate #Transparency #ConsumerRights
• DG

  Delmi Galeas

  Jul 16, 2025
  5.0
  Working with Allstate has been an incredibly positive experience, and I want to take a moment to especially highlight the professionalism and dedication of Roxana. From the very beginning, she made the process of understanding and selecting the right insurance coverage smooth, transparent, and even enjoyable — something that can be rare in the world of insurance. Roxana’s attention to detail, responsiveness, and genuine care for her clients truly sets her apart. She didn’t just offer insurance — she offered peace of mind. Every question I had, no matter how big or small, was answered with clarity and patience. It’s evident that she goes above and beyond to ensure her clients not only feel protected, but understand what they’re getting and why it matters. What stood out the most was her honesty and compassion. Roxana made me feel like I wasn’t just another policy number — but someone whose needs and concerns actually mattered. That kind of service speaks volumes about the values Allstate upholds: professionalism, trust, and people-first care. If you’re looking for someone who is truly committed to helping you make informed, confident decisions about your insurance — Roxana is the one to go to. I can’t recommend her enough, and I’m incredibly grateful for the support and guidance she’s provided. Allstate is lucky to have someone like her on their team — and so are the clients who get to work with her.
• YM

  Yully Marin

  Jun 29, 2021
  5.0
  Karina Sosa is awesome agent and helps you with everything about the insurance tells you every detail and explains everything about your insurance house or cars or life insurance

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