Mac Freeman - State Farm Insurance Agent

Reviews

• CC

  Chris Cullen

  Mar 30, 2026
  5.0
  Mac and Adrian made it very easy on me. They each provided a quick turn around time on any questions, documents, or pricing that was requested. They got my plan lined out for me and we confirmed shortly after. Overall great experience.
• RM

  Rachel Millan

  Mar 7, 2026
  1.0
  I have had nothing except bad experiences with this branch of state farm that is run by Mac Freeman. I have had constant issues with my biling and policy. From the beginning they were charging me twice each month for billing and then they would cancel my policy telling me " I didn't pay on time" and I would be without insurance for awhile even though I just paid a week earlier and then they would charge me late fees. Everytime I would bring it up they would come up with some excuse or reason for how their bilng was set up. Now I am once again having issues because they are constantly charging me more than what I signed up for and agreed to. They offered to combine my personal policy and auto policy in one biling and then later when there were new charges on my account they would tell me that it costs more to combine policies- something they never told me before. I am not bringing up how much more my policies are then when I first signed up and they tell me "it goes up every renewal" without informing me ahead of time. Here is a great example of them over-charging me. I got a renewal letter stating that my annual premium for my personal items is $75 a year. Okay so $75 divided by 12 comes out to $6.25 a month. This month I saw a charge for $12.50 which means they are double charging me. When I asked him to remove the charge he said I underpaid last month-lie! I paid $127 last month which was them overcharging me since my car payment is only $115 a month that means last month he double charged me for my personal items as well. I am attaching photos of all of this as proof. They over-charged me the previous month and this month. I kept bringing up how every month my bill is much higher and he would change the reason every time. THis is about the worst experience I have had with any insurance company. Go to another insurance company that doesnt lie to their customers, try to get as much money out of their customers as possible, and continually add "anonymous" charges. And then when I do bring it up to him he is cheap and tells me that he can take off some of the items from my insurance coverage to bring the cost down. NO! WRONG! you don't get to cheat customers like that. GO SOMEWHERE ELSE where they arent nickel and diming you, adding false charges and coming up with excuses to pay more, trying to totally LOW BALL you, etc. DO NOT SIGN UP HERE They add all kinds of charges to your account and put on the policy ""inflation charges apply*"" thats ridiculous -we all have bills to pay not just you were all going through inflatiion -not just you. When a customer signs a form stating what they are paying and you agree to it then that is what needs to be billed to them. I started off my car insurance at $115 and now for some weird reason I am being charged $121+ every month and always have some kind of extra charge on there that they make an excuse for.
• SS

  Stacey

  Feb 26, 2026
  5.0
  We have been with this State Farm team for years, for a reason. Mac and Kellen are always available with answers and guidance. They are very service oriented and have never steered us wrong. We highly recommend this team!
• SP

  Steve Parker

  Feb 19, 2026
  5.0
  Christy Ramsey is excellent! Incredible.
• SH

  Sarah Horn

  Feb 19, 2026
  5.0
  I can't say enough good things about Christy Ramsey at Mac Freeman State Farm! As a small, dedicated team, they truly stand out, but Christy was the absolute star of our experience. We recently worked with her to switch our home, auto, and jewelry insurance policies, and she handled everything with incredible knowledge, patience, and attention to detail. She took the time to thoroughly review our current coverage, explain all our options clearly (no jargon overload!), and found ways to bundle and optimize everything that ended up saving us thousands of dollars annually—without sacrificing protection. Christy is professional, responsive (she answered questions quickly and followed up promptly), genuinely kind, and made the whole process totally stress-free. If you're looking for outstanding service at a local State Farm agency, ask for Christy—she's a true professional who truly cares about her customers. Thank you, Christy, for going the extra mile and making such a big positive difference for our family! Highly recommend the Mac Freeman team, and especially Christy Ramsey—5 stars aren't enough!

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