I look forward to helping families protect the things most important to them. I'm proud to have born and raised in the community of Austin, TX. We enjoy giving back to the community by volunteering our time to local charities.
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Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by Murphy Insurance Services, LLC: Allstate Insurance • Mar 08, 2026
Certified by Murphy Insurance Services, LLC: Allstate Insurance • Mar 08, 2026
Reviews
4.0
236 reviews
5 stars
134
4 stars
46
3 stars
12
2 stars
13
1 star
14
AP
adam parry
Feb 23, 2026
5.0
Melissa Rivas was an absolute joy to deal with. She was incredibly professional and helpful and put me into a new policy which was exactly what I needed. Well done Melissa. Great customer service
DG
Docio Garcia
Feb 19, 2026
1.0
If you like good customer service when you sign up. This is your place. If you expect anyone to talk to you once a claim has been filed, then this is not your place. They sent me to a call center in the middle of nowhere. I had to use a diffent phone number to get through to them :) These guys are sneaky and Allstate is just horrible in general. Do yourselves a favor and shop around; Allstate stinks.
ST
San Diego Tortillas
Jan 29, 2026
5.0
MELISSA RIVAS WAS VERY HELPFUL AND ANSWERED ALL MY QUESTIONS. SHE WAS NOT PUSHY, BUT WAS PATIENT
RU
Robert Urban
Jan 19, 2026
5.0
Melissa Rivas did an excellent job providing the multiple quotes and answering my questions regarding different coverage scenarios. She even followed up on her day off to see if I needed anything urgently.
GB
Girish Birajdar
Jan 17, 2026
4.0
We have been customer for 5+ yrs. Melissa is one of the best service managers, very diligent and responsive. Team at Murphy Agency went through our policy and helped make the right choices.
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Certified March 08, 2026Yext Knowledge Graph
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