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TX-2565813 One word, relationship. This changes the context in how we all interact. We truly believe that we need to get to know each and every customer on a personal level. Get to know their family, their needs and their concerns. We want to provide a genuine experience. We consider it a privilege to serve each and every customer. Our motto is, to serve our community with excellence, compassion and with great sense of urgency. One Team. Exceeding Expectations. Serving Family and Friends.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Andy Torres - State Farm Insurance Agent
2151 W White St, Anna, TX
75409, United States
Hours
Reviews
5.0
550 reviews
5 stars
542
4 stars4
3 stars0
2 stars0
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents are consistently praised for their exceptional customer service, with many going above and beyond to assist clients.
Knowledgeable Staff
Customers frequently highlight the expertise and professionalism of the agents, particularly Heather, Victoria, and Dylan.
Cost Savings
Several reviews mention significant savings on insurance premiums, with agents helping clients find better rates and coverage options.
Welcoming Environment
The office atmosphere is described as friendly and welcoming, making clients feel comfortable and valued.
- JBJessica Battcher1 day ago5.0Great customer service! We have had so many positive interactions with this agency and appreciate all the help they provide. Lisa and Mariah have been extremely helpful on our recent calls. My last two calls have been with Lisa and she answered all my questions and helped me make some informed decisions. And Mariah helped get some information my son needed in a timely fashion. I appreciate all the help we receive every time we contact the office. Also, we have been very satisfied with State Farm as a whole. Fair pricing, good policy, and ease of use with their app.
- MGManasi Ghatpande-Jadhav4 days ago5.0Heather is truly a gem in the office. Her work ethic is outstanding, she is professional, knowledgeable, and always goes the extra mile to make sure everything is handled correctly. On top of that, she is incredibly kind and approachable, which makes every interaction a pleasure. It’s rare to find someone who combines such dedication with such a warm personality. Highly recommend working with Heather!
- GGGenevieve GarciaJan 5, 20265.0Cathy was a huge help! I was needing to find a new insurance since the one I was previously on raised their prices. Cathy was able to keep me at the same affordable price I was previously paying and she helped walk me through all the steps needed to join State Farm. Very grateful ☺️
- PNprince nimohJan 5, 20265.0Received an excellent customer service from Kay this morning. You really deserve more than 5 stars.
- TTTomJan 4, 20265.0Great Agency that’s attentive to your individual insurance needs. Heather is top notch and provides a friendly face as well as knowledge of insurance that makes you feel well taken care of.
Frequently Asked Questions About Andy Torres - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Andy Torres - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted?
Cash and major credit cards including Visa, Mastercard, Discover, and American Express are accepted.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link on the website. Enter your User ID and password to log in and view your billing and payment details.
What services can I manage using the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the app.
When is Andy Torres - State Farm Insurance Agent open?
Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays and major holidays.
Is the office wheelchair accessible?
Yes, the office has a wheelchair accessible entrance and parking.
Can I complete my insurance process without an agent?
No. If you do not have an agent, one will be assigned for all quotes, policies, and accounts.
What types of insurance are offered at this State Farm agent?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
What nearby places might be useful when visiting Andy Torres - State Farm Insurance Agent?
You can visit Warrior Tire for vehicle needs or Advantage Storage for self-storage and packing supplies before or after your insurance visit.
Are there nearby financial and healthcare services close to the insurance office?
Yes, Farmers Bank & Trust, Robert M Franze financial services, and healthcare providers like Anna Dental and Your Healthcare are nearby.
How can nearby driving schools and mortgage brokers assist customers at Andy Torres - State Farm Insurance Agent?
Nearby Secure Lane Driving School can help with driver education, and Paramount Residential Mortgage Group offers mortgage services that may complement your insurance needs.