TX-2565813 One word, relationship. This changes the context in how we all interact. We truly believe that we need to get to know each and every customer on a personal level. Get to know their family, their needs and their concerns. We want to provide a genuine experience. We consider it a privilege to serve each and every customer. Our motto is, to serve our community with excellence, compassion and with great sense of urgency. One Team. Exceeding Expectations. Serving Family and Friends.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Wheelchair accessible entranceAvailable
Location
Certified by Andy Torres - State Farm Insurance Agent • Mar 08, 2026
Certified by Andy Torres - State Farm Insurance Agent • Mar 08, 2026
Reviews
5.0
597 reviews
5 stars
586
4 stars6
3 stars0
2 stars0
1 star5
DW
Debby Wolf
1 day ago
5.0
Heather Gimble with Andy Torres State Farm has been wonderful to work with. She is always available when needed and consistently handles things with professionalism and efficiency. Heather is also genuinely kind and easy to talk to, which makes every interaction a positive one. It’s clear she truly cares about helping customers and doing her job well.
JF
Josielynne Fuentes
Mar 3, 2026
5.0
I had an excellent experience working with my insurance agent Cathy Garcia . She was knowledgeable, patient, and took the time to explain all of my options in a way that was easy to understand. She made the entire process smooth and stress-free.
What really stood out was her dedication to finding the best coverage at the best rate for my needs. She was responsive, professional, and genuinely cared about helping me make the right decision.
I highly recommend her to anyone looking for reliable and trustworthy insurance assistance!
Cathy Garcia
NB
North Texas Balloons
Feb 27, 2026
5.0
I’ve had the pleasure of getting to know Heather Grimmel through Chamber meetings, and she has truly been wonderful to connect with.
Heather is professional, approachable, and genuinely invested in the success of the businesses and people around her. She takes the time to build real relationships, not just surface-level connections, and that makes a meaningful difference. You can tell she cares deeply about the community and the work she does.
It’s been a pleasure getting to know her, and I’m grateful for the opportunity to be connected through the Chamber.
LS
Leticia Simpson
Feb 26, 2026
5.0
Lisa is an amazing person to work with! She’s very knowledgeable and the manner in which she explains everything leaves no room for doubt. I feel like a member of Andy’s family with every interaction; whether it’s with Lisa or someone else from the team. Mariah, I’m looking at you! 😊 Keep up the fantastic customer service!
JT
Jonathan Townsend
Feb 26, 2026
5.0
Victoria Ham, a State Farm agent, went above and beyond reviewing my coverage and comparing State Farm against my USAA policy. During that process, she discovered that I was significantly underinsured for what I had been paying. She took the time to walk me through everything clearly, answer my questions, and make sure I fully understood where the gaps were. Her attention to detail, transparency, and commitment to making sure I’m properly protected really stood out. If you’re looking for a State Farm agent who genuinely looks out for your best interest, I highly recommend Victoria.
Frequently Asked Questions About Andy Torres - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Andy Torres - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted?
Cash and major credit cards including Visa, Mastercard, Discover, and American Express are accepted.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link on the website. Enter your User ID and password to log in and view your billing and payment details.
What services can I manage using the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the app.
When is Andy Torres - State Farm Insurance Agent open?
Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays and major holidays.
Is the office wheelchair accessible?
Yes, the office has a wheelchair accessible entrance and parking.
Can I complete my insurance process without an agent?
No. If you do not have an agent, one will be assigned for all quotes, policies, and accounts.
What types of insurance are offered at this State Farm agent?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
What nearby places might be useful when visiting Andy Torres - State Farm Insurance Agent?
You can visit Warrior Tire for vehicle needs or Advantage Storage for self-storage and packing supplies before or after your insurance visit.
Are there nearby financial and healthcare services close to the insurance office?
Yes, Farmers Bank & Trust, Robert M Franze financial services, and healthcare providers like Anna Dental and Your Healthcare are nearby.
How can nearby driving schools and mortgage brokers assist customers at Andy Torres - State Farm Insurance Agent?
Nearby Secure Lane Driving School can help with driver education, and Paramount Residential Mortgage Group offers mortgage services that may complement your insurance needs.
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