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About
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TN-911354 Our mission at Mike Massaglia State Farm, is to help you articulate what is most important to you and then help you save and insure for what you just discovered.
Location
Mike Massaglia - State Farm Insurance Agent
108 S Illinois Ave, Oak Ridge, TN
37830, United States
Hours
Reviews
5.0
169 reviews
5 stars
167
4 stars1
3 stars0
2 stars1
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual agents like Stacy, Skylar, and Mike.
Efficiency
Many reviews highlighted the quick response times and efficient processes for obtaining quotes and handling claims, making insurance management easy for clients.
Affordability
Numerous customers noted significant savings on their insurance premiums compared to previous providers, with many expressing satisfaction with the competitive rates offered.
Professionalism
The team was frequently described as professional and attentive, with agents going above and beyond to assist clients, especially during claims processes.
Overall Satisfaction
Overall, customers expressed high levels of satisfaction with their experiences, recommending the agency for its excellent service and support.
- APAaron PowersNov 4, 20254.0I recently left my previous auto and home insurance company that I had for 15+ years. I had 3 claims spaced apart in that time frame. My rates continued to sky rocket every year. I spoke with Ms. Stacy Combs and she was amazing to work with and shocked of my rates. She cut the competition by more than 50% and was much more hospitable. My previous coverage personnel acted like I worked for them and should be grateful I had them.
- WWwilliam WalkerOct 3, 20255.0Stacy Combs is absolutely amazing!!!! Stacy and the entire team at State Farm have been so helpful. We moved across the country and getting new insurance was by far the easiest thing we had to do. Stacy got me a quote within an hour and I was able to purchase the policies that same day. She is very knowledgeable and answered all my MANY questions. Stacy and the whole office are so kind, fun and helpful. Feeling so blessed to have been referred to their office. If you are looking for insurance and an office that has the most incredible people, than this is the place for you.
- FLFrank LaValleyOct 3, 20255.0Been using them for years and would highly recommend them
- ASAaron StinnettOct 2, 20255.0I have always dealt with Sara for my car insurance needs and it has always been the most simple process. I added a new vehicle to my policy, messaged Sara the VIN and got my confirmation email within 30 minutes with policy information and digital insurance cards. I hit a deer 3 weeks ago, sent Sara a message and Enterprise called me within an hour with all of my rental details. I didn't even have time to stress about not having a vehicle and she was already taking care of it behind the scenes. She has always made every process so easy and stress free. This group is amazing and I will always recommend them to anyone that I know.
- MPMonique PughOct 1, 20255.0Stacy was excellent and informative with a great sense of humor!!! I really and truly appreciated her knowledge and thoroughness while speaking with her. Very happy customer here and glad that the transition was smooth😀
Frequently Asked Questions About Mike Massaglia - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay to get an insurance quote online from Mike Massaglia - State Farm Insurance Agent?
No, you do not have to pay for a quote online. The agent offers free quotes.
What payment methods are accepted by Mike Massaglia - State Farm Insurance Agent?
They accept cash and major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can use the Digital Pay Payment Center link, enter your User ID and password to log in, and access your billing and payment information.
Who should I contact if I have questions about billing or payments?
You should contact your agent whose phone number and email are available on your bill's details page.
What services can I manage using the State Farm mobile app?
The mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does the Emergency Roadside Service include?
It typically includes towing to the nearest repair facility, delivery of fuel or supplies, one hour of locksmith or mechanical labor services.
What are the office hours for Mike Massaglia - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM, and closed on weekends and most holidays.
Can I purchase or change my insurance policy online without an agent?
You can request changes online which will be forwarded to your agent, but you cannot complete the process without an agent assigned to you.
What nearby insurance agencies are close to Mike Massaglia - State Farm Insurance Agent?
Nearby insurance agencies include Carriage Hill Insurance, Bradley Roberts: Allstate Insurance, Fox Insurance Group, and Mackenna Loveday.
What nearby dining options can I visit near Mike Massaglia - State Farm Insurance Agent?
Nearby dining includes Arby's fast food restaurant, Mrs Winners Chicken and Biscuits, Cancun Mexican Grill and Bar Number 3, and Cancun Mexican Restaurant.
Are there convenient automotive-related services near Mike Massaglia - State Farm Insurance Agent?
Yes, nearby services include Oak Ridge Nissan dealership, Free Service Tire Company, Free Service Tire & Auto Centers, and Zips Car Wash for detailing services.