Certified by Middle TN Insurance Group, Inc • Mar 01, 2026
Reviews
4.7
131 reviews
5 stars
119
4 stars
2
3 stars1
2 stars
2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the responsiveness and helpfulness of the agents, highlighting their willingness to assist and provide personalized service.
Cost Savings
Numerous reviews mentioned significant savings on insurance premiums, with agents actively shopping for the best rates and coverage options.
Mixed Experiences
While many customers had positive experiences, some reported issues with service quality and communication, indicating a disparity in customer satisfaction.
Long-term Relationships
Several clients expressed loyalty to the agency, citing long-term relationships and consistent support over the years.
Professionalism
The staff was frequently described as professional, knowledgeable, and courteous, contributing to a positive overall impression of the agency.
MP
Michael Pickett
Dec 27, 2025
5.0
Mike Workman and his crew is always willing to help with immediate assistance 24/7! The stars cannot go high enough and my family and I appreciate all the support! Thank you Middle TN!
KB
Kimberly Barry
Dec 15, 2025
5.0
I have been a client of this agency for many years. They are prompt and honest and I really like that they shop better deals for me even when I have not requested that. I have my home, automobiles and an umbrella policy with them. They consistently take care of me and that means a lot to me. Best insurance group out there!!
SD
Stephen Dowd
May 21, 2024
5.0
I highly recommend Grant Lichenwalter and the Middle TN Insurance team. We are thoroughly satisfied with the way they have worked with us and for us for these many years. With the many changes in life it has been great to have someone looking out for our best interests.
LT
Lesley Turner
Mar 2, 2020
5.0
grant and his team including Jordan Heather and Bailey all got together and saved me $3548 annually off my Home- Auto-and Umbrella Policies!!! They did this in 48 hours of realizing they could really re examine my family profile and records which I did not even ask them to do! Great service and just nice people!
PE
Paula Ellis
Aug 24, 2017
5.0
Amazing customer service. We love our agent, Mike Conley. He is always there to answer any questions we have. Im very thankful that I've found someone that I can always count on for any of my insurance needs.
Frequently Asked Questions About Middle TN Insurance Group, Inc
How will claims affect my rates?
The impact of claims on your rates can vary depending on the type of claim. Generally, filing a claim has the potential to increase your insurance rates. If you have specific questions about how claims might affect your policy, please contact us. Our insurance services in Murfreesboro and Middle Tennessee are designed to provide comprehensive coverage and peace of mind for our clients.
I bought a car with a bunch of safety features. Will this lower my rates?
While safety features are important, they typically don't lower your insurance rates. This is because these features often increase the overall value of the vehicle. Our auto insurance policies in Murfreesboro and Middle Tennessee are designed to protect you comprehensively, regardless of your vehicle's safety features. We recommend contacting us for a personalized quote.
How do I access my policy documents?
There are several ways to access your policy documents. Many insurance providers offer mobile apps for easy access. Alternatively, you can contact our office directly, and we'll be happy to assist you in obtaining your documents. Our team of insurance professionals in Murfreesboro and Middle Tennessee is always ready to help with any policy-related inquiries.
Do you bundle home and auto?
Yes, we offer bundling options for home and auto insurance policies. This can often result in cost savings for our clients in Murfreesboro and throughout Middle Tennessee. Please contact us for more information about our bundling options.
How much does it cost to add a teenage driver to my auto policy?
The cost of adding a teenage driver to your auto policy can vary significantly. Generally, it's more expensive due to the higher risk associated with young, inexperienced drivers. For specific pricing information, we recommend contacting our office. Our insurance policies in Murfreesboro and Middle Tennessee are designed to provide comprehensive coverage for all family members, including teenage drivers.
If I pay in full, do I get a discount?
Yes, we offer a discount for clients who choose to pay their premium in full. This is one of several ways we strive to provide value to our clients in Murfreesboro and Middle Tennessee. For more information about our discount options, please contact our office.
Why is the coverage on my home less than what I could sell it for?
The coverage amount on your home insurance policy may be less than its market value because it typically doesn't include the value of the land. The policy is designed to cover the cost of rebuilding your home, not the entire property. For more detailed information about your specific coverage, please contact our office in Murfreesboro.
Does your home insurance policy pay the replacement costs or the actual cash value?
Our home insurance policies provide full replacement cost coverage, including for your roof. This means we cover the cost to replace damaged items with new ones of similar kind and quality, rather than deducting for depreciation. For more information about our homeowner's insurance in Murfreesboro and Middle Tennessee, please contact us at (615) 898-0053.
Is glass coverage included in a full coverage auto policy?
Glass coverage is not automatically included in a full coverage auto policy. However, it can be added to your policy for a small additional fee. For more information about our auto insurance options in Murfreesboro and Middle Tennessee, including glass coverage, please contact our office for a detailed quote.
Why do I need an umbrella policy?
An umbrella policy is crucial if you have any assets or equity to protect. It provides an extra layer of liability coverage beyond your standard home or auto insurance policies. This additional protection can be vital in safeguarding your financial assets. For more information about umbrella policies and our insurance offerings in Murfreesboro and Middle Tennessee, please contact our office.
Brand Certified Facts from Middle TN Insurance Group, Inc
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Certified March 01, 2026Yext Knowledge Graph
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