Brand Certified
Joel Laird - State Farm Insurance Agent
4.9(144 reviews)
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
Business Details
202 N. Thompson Ln., Murfreesboro, TN
37129, United States
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
(615) 295-2600
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
https://www.boroinsurance.com
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
About
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TN-2424600
Joel Laird State Farm Insurance's mission is to help people insure what matters most so you can live your life confidently. We help our customers with auto insurance, homeowners insurance, life insurance, and health insurance. We work to understand what is important to you so we can build a custom solution to your particular situation.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
Joel Laird - State Farm Insurance Agent
202 N. Thompson Ln., Murfreesboro, TN
37129, United States
Hours
Certified by Joel Laird - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.9
144 reviews
5 stars
136
4 stars
4
3 stars1
2 stars0
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
The team is consistently praised for their friendly, helpful, and responsive service, with many customers highlighting specific agents like Michael, Joel, and Jessica for their exceptional support.
Ease of Process
Customers frequently mention the smooth and quick process of switching policies and obtaining quotes, often noting that interactions are stress-free and efficient.
Competitive Pricing
Several reviews indicate that customers have found better rates and coverage options compared to previous insurers, contributing to high satisfaction with the agency.
Mixed Experiences
While most feedback is positive, there are a few instances of dissatisfaction, particularly regarding specific staff interactions and billing issues that led to customer loss.
- DKDebby Kirk5 days ago5.0We have several policies with Joel and we've been with State Farm for over 35 years. Always been please with their service and ease of working through claims.
- LPLacey PowellFeb 18, 20265.0I’ve had a great experience with Joel’s office. Everyone was very helpful and quick to respond to our needs. Jessica did a great job resolving an issue we had.
- ASApril SmithFeb 12, 20265.0Staff is always friendly and able to help! I like the ability to be able to email and text the staff my questions and receive my answers.
- BBBrandieFeb 9, 20265.0Best in the business! The team gave great customer service and focused on having a needs based conversation so I was covered in all areas not just auto!
- BBBrandi BryantDec 11, 20255.0Swapped my coverage a year or so ago from another agency and Joel Laird and team have been fantastic. Searra helped me with my life insurance and discussed many options they had available. 10/10. I’m very happy with their service.
Frequently Asked Questions About Joel Laird - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Joel Laird - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login and view your billing and payment information.
Who should I contact for questions about billing or payments?
Please contact your agent whose phone number and email are on your bill's details page if you have questions about your bills, payments, or renewal coverage offers.
What services can I manage using the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more through the mobile app.
What does the Emergency Roadside Service cover?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the business hours for Joel Laird - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:30 PM and is closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
Is Joel Laird - State Farm Insurance Agent wheelchair accessible?
Yes, the office has wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restrooms.
Where can I find a Bitcoin ATM near Joel Laird - State Farm Insurance Agent?
You can find Bitcoin ATMs nearby at LibertyX Bitcoin ATM, CoinFlip Bitcoin ATM, and Coinhub Bitcoin ATM—convenient options if you need digital currency services before or after your insurance visit.
Are there dining options near the insurance office in Murfreesboro?
Yes, nearby dining options include Quiznos for fast food, Your Burger for burgers, and Restaurante Guatelinda for a diner experience—perfect for a meal before or after your appointment.
What nearby services can I visit for wellness and beauty care around Joel Laird - State Farm Insurance Agent?
Nearby wellness and beauty options include Split Enz Beauty Salon, Elegant Nails for nail and waxing services, and Healing Care Massage which offers massage therapy and spa services.
Brand Certified Facts from Joel Laird - State Farm Insurance Agent
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