Business Details
About
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TN-2455956 Will Jones State Farm Office mission is to impact State Farm customers and communities' lives for the better by being excellent in our roles and controlling what we can control to help prepare for the uncontrollable.
Location
Will Jones - State Farm Insurance Agent
402 Perkins Ext, Memphis, TN
38117, United States
Hours
Reviews
5.0
197 reviews
5 stars
193
4 stars
3
3 stars1
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents like David, Nikolai, and Haley received high praise for their professionalism, helpfulness, and ability to explain insurance options clearly.
Savings
Many customers reported significant savings on their insurance policies, often facilitated by the agents' recommendations and assistance.
Responsiveness
Customers appreciated the quick and efficient service, with agents being readily available to answer questions and provide support.
Knowledgeable Staff
Reviewers highlighted the agents' expertise and ability to guide them through complex insurance processes, making them feel confident in their choices.
Overall Experience
The overall sentiment is positive, with many customers expressing satisfaction and recommending the agency to others.
- CTCJ Tech2 days ago5.0Thank you Mark for helping us save money on our policies.
- CPChristie PotterNov 12, 20255.0I've had the pleasure of working with Mark over the past few days to transfer my auto, homeowners, life and business polices to State Farm. He is incredibly patient, thorough, and had excellent follow-up throughout the entire process. Mark made everything smooth and easy to understand. I truly appreciate his professionalism and dedication - Thank you, Mark, for a job well done and money saved!
- TKTurner KenninNov 10, 20255.0Nikolai was very helpful and very dependable when it came to all my questions and concerns as a first time insurance buyer 10/10 experience
- AHAnna Grace HinkleNov 3, 20255.0Great customer service! You can tell they really care about their customers. Would definitely recommend!
- AJAnkit JainOct 16, 20255.0I had a great experience working with Nikolai Knox. He was very professional, patient, and took the time to find me the best insurance rate that fit my needs. He explained everything clearly and made the whole process quick and easy. Highly recommend him if you’re looking for someone trustworthy and knowledgeable in insurance!
Frequently Asked Questions About Will Jones - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Will Jones - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Will Jones offers free quotes!
Who should I contact if I have questions about billing or payments?
Please contact your State Farm agent if you have questions about bills, payments, or Renewal Coverage Offers. The agent's phone number and email are available on your bill's details page.
What services can I access using the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover at Will Jones - State Farm?
It typically covers towing to the nearest repair facility, delivery of gas, oil, a battery, or tires, one-hour locksmith services, and one-hour of mechanical labor for select services.
Can I purchase a State Farm policy online through Will Jones?
Typically, you can purchase a policy online at the end of the quote process. If this option isn't available, please contact your selected agent or Customer Care.
What are the office hours for Will Jones - State Farm Insurance Agent in Memphis?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
What payment methods are accepted at Will Jones - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Do the agents at Will Jones speak multiple languages?
Yes, services are offered in English and Spanish to accommodate diverse customers.
Are there any restaurants near Will Jones - State Farm Insurance Agent where I can eat before or after my appointment?
Yes, nearby restaurants include El Mezcal (Mexican/Tex-Mex), Venice Kitchen (Italian and pizza), Old Venice Pizza, and Zaxby's (fast food chicken).
What local attractions near Will Jones - State Farm Insurance Agent could I visit?
Nearby attractions include dance schools like Seda Latin Dance and DanceSmiths Ballroom Dance Studio, as well as the Prestige Ballroom, which offers dance and recreational activities.
Are there any specialty shops near Will Jones - State Farm Insurance Agent for shopping?
Yes, nearby shops include Robert Irwin Jewelers, Trousseau Inc (lingerie and women's clothing), and Penzeys Spices (specialty grocery store).