Joseph Alexander: Allstate Insurance

Reviews

• KC

  Kimberly Clark

  Nov 12, 2024
  1.0
  This agency never answers the phone, returns calls or responds to emails. I have been dealing with this for several years and have finally had enough. The communication is horrible, the service is horrible, and the "phone staff" (if you're lucky enough to get an answer) is usually not knowledgeable and has to call you back for every question. The kicker is that they never call back. They take your money on time, send out the auto emails for additional quotes on other products, and send out emails asking to give them a good rating if you receive a survey. The audacity of them. I will be seeking a new agent TODAY!
• AM

  Ashley Miller

  Aug 6, 2022
  1.0
  They don't respond AT ALL after you finalize your account and it's caused me extra monthly charges due to changes not happening until required dates have passed.
• CC

  cuile chen

  Jun 16, 2022
  1.0
  This is probably the hardest thing for me to write because as an customer I don’t like to give negative reviews. I am currently in the market looking for another insurance company because of Joseph. All along my experience with him have been tough, from getting documentation to requesting for clarification on policy nothing has been easy. My bank have to contact me to let me know that they have not been able to get the proper documentations from my insurance company. I also had trouble getting contact with Joseph. I am requesting Allstate to help me to switch to another agent if all possible at this point.
• ST

  Stephen Tindall

  Dec 8, 2021
  5.0
  Joseph and his staff are friendly and get request processed in a tinley manner. I have had one minor incident with my car and they had everything arranged for me within the hour.
• RB

  Ralph Beentjes

  Jul 18, 2018
  5.0
  Joseph and his team have always been responsive and when matters weren't clear Joseph picked up the phone and sorted the situation, which was much appreciated. Joseph typically comes with a proposal on how to support the customer which I think is good business practice. In my case the rates increased for several reasons and I would have preferred to hear about that in advance, but that's the only constructive feedback I can give.

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