Our office has a passion for helping make sure families are well insured and prepared for life's unexpected events and to be the first choice for your Tennessee Insurance Needs! Your State Farm insurance is a reassurance that I am there for you on your worse day. We provide Auto Insurance, Home Insurance, Renters Insurance, Boat Insurance, Pet Insurance, Life Insurance, Health Insurance, and Financial Services! My team provides remarkable customer service. License #: TN-904797
Many customers praised the staff for being friendly, helpful, and responsive, with specific mentions of agents like Josh, Brandon, and Parker.
Claims Handling
While some customers had positive experiences with claims processing, others reported significant issues, including denied coverage and poor communication regarding claims.
Pricing and Savings
Numerous reviews highlighted the ability to save money on insurance premiums, with many customers expressing satisfaction with competitive rates and better coverage compared to previous providers.
Professionalism
Customers frequently noted the professionalism and knowledge of the agents, who were described as patient and thorough in explaining policies and coverage options.
Communication Issues
Some reviews indicated problems with communication, particularly regarding policy changes and claims notifications, leading to frustration for certain customers.
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Torri Scarborough
Nov 11, 2025
5.0
thank you Josh for all your help I really feel like you guys care and very informative about our auto policy thanks again for everything you were really great
CT
Chelsea Tabor
Nov 7, 2025
5.0
Really glad Brandon Hemphill reached out to me today and offered me my previous premium plus some additional extras for the same price I paid years ago, just had a baby 11/4 and he was super thrilled to help us save money.
CC
Carmen Camp
Nov 6, 2025
5.0
Kaleb explained everything to me and answered all my questions. I was able to get auto, renter's and life policies for such better rates than I was paying 3 other companies!!
AD
Andrea Day
Nov 2, 2025
1.0
This has been the most frustrating insurance office to work with. Rarely will someone call you back, our claim was filed improperly by the office and this resulted in a huge hassle, the insurance price changes constantly and without proper notification, and the staff have been rude. The staff have also given us incorrect information about audits and money owed. Very disappointing.
RA
Rachel Aton
Oct 31, 2025
5.0
This State Farm office is so great to work with. Anyone I’ve spoken to is extremely nice and personable. I live 6 hours away and still use this office just because I love working with them!