GD
Gabriel Davila
Feb 10, 2022
I’ve been a customer since the purchase of my home about five years ago , three years ago I made a phone call because there was a change in my premium ( raised ) as with all insurance premiums, I made the call to see what the change was I was told Bruce was busy and that I would receive a call back , I’ve called three years in a row when my premium were raised , every year and I’ve been waiting for that call back , he is busy , on a call , with a customer , every excuse , it’s been three years , could I have gone in , absolutely, but thats not what we’re talking about here , the only time he hasn’t been busy and was very available for me is when I signed up initially with the purchase of my home , customer service is terrible , I have never received a phone call from this office ever , I would never recommend them to anyone , not an Allstate issue , just this specific location , absolutely terrible ,