Mark Joseph: Allstate Insurance

Reviews

• DS

  Dan Stevenson

  Aug 25, 2023
  5.0
  Mark is great to work with. He handled all my questions along with a few complexities and made the whole experience smooth and painless. I highly recommend working with Mark.
• JK

  Joseph Kemmerer

  Dec 12, 2018
  1.0
  Where do I start? I was an Allstate customer for 12+ years and the only reason I was transferred to the Mark Joseph Agency was because the previous agent was promoted. After shopping around and realizing I was overpaying for car Insurance, I called the 1-800 number as instructed on the mobile app and after going through the prompts, I was transferred and spoke directly with Mark Joseph on September 5th, 2018 at 4:32pm to cancel my home and car insurance policies. I had a new policy matched by another insurance company and cut my premium by nearly half. Allstate "gaurantees an immediate cancellation" when verbally cancelling your policy with your agent - PA also does not require a written notice to your agent or the company. I told Mark I wished to cancel both policies - after some conversation back and forth, he finally agreed to cancel them. Being in the insurance business myself, I asked him if he wanted me to send him a written notice or at least an email confirming cancellation - he stated "Nope, I've already taken care of it, you're good". I hung up then and went back to life as usual - my only and worst mistake. Flash-forward to November 2, and this is my second bill I received in the mail. Realizing now something was wrong and it wasn't just a miscommunication between the agency and Allstate's billing department, I reached out to Mark again November 2, 2018. Mark states he didn't recall us speaking and he has no record of me calling (he wouldn't if I was transferred by the automated service - Allstate confirmed that I was transferred to him based on their call log). The most he could do was backdate my cancellation to 10/1...and I'd still owe $240.00+...had he cancelled when I requested, I'd be owed a refund for my payment for 9/5 - 9/14. After lying over the phone, I looked him up and found a similar review on here. I filed a DOI complaint with the state - all in all, they stated it was a fact vs fact and couldn't get involved. I spoke with Allstate's customer service department; they stated since I did not send my agent an email or written request, there was nothing they could do - despite their policy of verbal cancellation. Mark even told the Department of Insurance investigator that "this is the second complaint about this in 2 days"...obviously if this continues to happen, it's a problem with the Agent. Moral of the story: I don't know if he's lying to get out of taking responsibility for his mistake or he honestly just forgot about us speaking...but don't make the same mistake I did - cover yourself, get EVERYTHING in writing/keep an electronic trail, and never take this man at his word because his word means nothing. I refuse to pay for a mistake that wasn't mine.
• DB

  Dominic Brunell

  Jul 12, 2017
  5.0
  Mark was The most professional agent I have every dealt with in my 40 plus years of driving.he also helps me with all my insurance needs

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