Certified by Russel Williams - State Farm Insurance Agent • Apr 26, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
SaturdayClosed
SundayClosed
5/25/20269:00 AM - 5:30 PM
7/3/20269:00 AM - 5:30 PM
9/7/20269:00 AM - 5:30 PM
11/26/20269:00 AM - 5:30 PM
12/25/20269:00 AM - 5:30 PM
1/1/20279:00 AM - 5:30 PM
Reviews
4.7
125 reviews
5 stars
114
4 stars
2
3 stars
2
2 stars1
1 star
6
CL
CJ Lucas
2 days ago
5.0
Fiona was fabulous! Very professional and kind.
RH
Randy Hartman
Apr 23, 2026
5.0
I have been with State Farm Insurance for over 30 years, I went in to update my policies With Tiffany and had the best experience I've ever had with an insurance agent, not only did she figure out that my out building had never been insured for the past 8 years, she showed me how to lower my car insurance. Tiffany was helpful, knowledgeable, and cheerful, an absolute joy to work with. With staff like this I will be staying with State Farm for another 30 years.
LS
Louann S
Apr 15, 2026
2.0
I recently left this agency after having a disappointing experience. I was transferred here, a few years back, after my agent retired. I had been with State Farm for almost 40 years.
I have had many issues with them, over the years, including poor communication and disorganization. It often took multiple follow-ups just to get a response.
There is a review on here from 2025 that pretty much sums up my experience as well.
Overall, the service fell well short of my expectations, particularly given my long-term loyalty. I would recommend looking elsewhere if you value responsiveness and clear communication.
RA
Ricardo Aguilar
Apr 15, 2026
5.0
Thanks Griscelda and Tate!
KM
Ken Majors
Mar 24, 2026
5.0
Tiffany Dabe was absolutely wonderful. She navigated a challenging insurance issue for me, with extreme patients and educated me on the complexities of the insurance landscape. I recomend Tiffany and the Russel Williams Group to everyone. I cannot thank Tiffany enough for her dedication and patients in assisting me.
Ken Majors
Frequently Asked Questions About Russel Williams - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online with Russel Williams - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Russel Williams offers free quotes!
What payment methods are accepted at Russel Williams - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website. Enter your User ID and password to log in and view your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on the details page of your bill or you can email Russel at Russel@westlinnsf.com.
What services can I manage through the State Farm mobile app offered by Russel Williams?
The app allows you to manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are Russel Williams - State Farm Insurance Agent's office hours?
The office is open Monday to Friday from 9:00 AM to 5:30 PM and is closed on Saturdays and Sundays.
Is Russel Williams - State Farm Insurance Agent closed on any holidays?
Yes, the office is closed on Thanksgiving (November 27, 2025), Christmas (December 25, 2025), and New Year's Day (January 1, 2026).
Are appointments required to visit Russel Williams - State Farm Insurance Agent?
No, appointments are not required but online appointments are offered for convenience.
Which nearby real estate agents can I visit if I'm looking to buy or manage property near Russel Williams - State Farm Insurance Agent?
Nearby real estate agents include Westlake Properties and Matt Bailey, Realtor - Coldwell Banker Professional Group, who can assist with property management and real estate needs.
What nearby beauty and wellness options are available around Russel Williams - State Farm Insurance Agent?
You can visit Superior Nails, Twin Nails in West Linn, or Deluxe Nails for nail and spa services nearby for relaxation before or after your insurance visit.
Are there any nearby parks or recreational spots close to Russel Williams - State Farm Insurance Agent?
Yes, Bolton Fire Station area has parks and attractions like Bolton Fire Station and Burnside Park, great for outdoor activities before or after your visit.
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