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OR-3000719746 We are helping people in West Linn and the surroundings areas make dealing with their insurance and financial service stuff simple.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Russel Williams - State Farm Insurance Agent
6105 West A Street, West Linn, OR
97068, United States
Hours
Reviews
4.8
115 reviews
5 stars
106
4 stars
2
3 stars
2
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being responsive, friendly, and professional, with many customers highlighting specific agents like Susan, Fiona, and Bruno for their exceptional service.
Efficiency
Customers frequently mention the quick and easy processes for setting up policies and handling inquiries, with several reviews noting the fast response times and smooth transactions.
Knowledgeable Staff
Agents are recognized for their extensive knowledge and ability to explain insurance options clearly, making customers feel informed and confident in their choices.
Value for Money
Many reviews indicate satisfaction with competitive pricing and significant savings compared to other insurance providers, reinforcing the agency's reputation for offering good value.
Mixed Experiences
While most feedback is positive, there are a few negative reviews citing issues with organization and communication, particularly regarding policy changes and billing.
- EREduardo Enrique Sanchez RiosNov 6, 20255.0Russel Williams Es la mejor oficina de seguros que e tenido me an resuelto todas mis problemas con mis reclamos y tienen alas mejores agentes calificados para ayudarte como Sussana Navarro i su equipo que habla español que ayuda ala comunidad latina y grasias asu equipo de agente muchos seguimos en esta agencia grasias
- JDJordie DahlgrenOct 17, 20255.0Easy process. Bought the car after business hours. I just email agent all the information on the car and it was taken care of and covered the next day.
- MHmichael hensleyAug 26, 20255.0Always a pleasure to deal with them!
- DMdacy mayoAug 20, 20255.0Thank you Ashley! I just wanna say I reached out almost 6 months ago asked for a follow up when my policy was about to end. not only did I get a follow up when I requested but they saved me more money than a GEICO commercial! You rock!
- PRPaul RogersAug 16, 20255.0Russel and his team (most recently, Fiona) make me feel like a trusted partner with our insurance needs. They are responsive, respectful and always come through with their commitments to deliver a new policy, paperwork, or whatever I need.
Frequently Asked Questions About Russel Williams - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online with Russel Williams - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Russel Williams offers free quotes!
What payment methods are accepted at Russel Williams - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website. Enter your User ID and password to log in and view your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on the details page of your bill or you can email Russel at Russel@westlinnsf.com.
What services can I manage through the State Farm mobile app offered by Russel Williams?
The app allows you to manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are Russel Williams - State Farm Insurance Agent's office hours?
The office is open Monday to Friday from 9:00 AM to 5:30 PM and is closed on Saturdays and Sundays.
Is Russel Williams - State Farm Insurance Agent closed on any holidays?
Yes, the office is closed on Thanksgiving (November 27, 2025), Christmas (December 25, 2025), and New Year's Day (January 1, 2026).
Are appointments required to visit Russel Williams - State Farm Insurance Agent?
No, appointments are not required but online appointments are offered for convenience.
Which nearby real estate agents can I visit if I'm looking to buy or manage property near Russel Williams - State Farm Insurance Agent?
Nearby real estate agents include Westlake Properties and Matt Bailey, Realtor - Coldwell Banker Professional Group, who can assist with property management and real estate needs.
What nearby beauty and wellness options are available around Russel Williams - State Farm Insurance Agent?
You can visit Superior Nails, Twin Nails in West Linn, or Deluxe Nails for nail and spa services nearby for relaxation before or after your insurance visit.
Are there any nearby parks or recreational spots close to Russel Williams - State Farm Insurance Agent?
Yes, Bolton Fire Station area has parks and attractions like Bolton Fire Station and Burnside Park, great for outdoor activities before or after your visit.