Kenneth Lindsay: Allstate Insurance

Reviews

• CN

  Concerned Neighbor

  Oct 11, 2021
  1.0
  BEWARE! Do not use Ken Lindsay Allstate insurance. I was a customer of this agency for almost 5 years and had to switch because of very poor customer service and errors they made on my policy that cost me extra money. I was promised again and again that someone would follow-up with me regarding a “Policy Change” that I did not recognize which increased my Auto by $72.54 and my Homeowners by $43.09. This "Policy Change" and price increase happened right after I paid in full over $2100 for my Policy Renewals. Unfortunately, after many weeks of trying to understand what and why the "Policy Change" occurred . . . . simply no one had the courtesy to respond to me. So I gave up and changed Allstate Agents. I later learned from my new Agent that my EZ Pay discount was wrongly removed by Ken Lindsay's Agency, which in turn caused the "Policy Change" and price increases. This EZ Pay discount was removed without any notification to me, even though I paid my Homeowners in full via the EZ Pay process via a bank account draft and paid my Auto in full through an EZ Pay process they called “reoccurring credit card payment." Turns out there is no such thing as "reoccurring credit card payment" . . . go figure. I completely lost my trust in this agency and transferred my policies to a different local Allstate group. They have extremely poor customer service, lack of communication, poor knowledge of their payment systems and policy discounts as well as lack of general policy knowledge.
• MB

  Mike Bronson

  Jan 24, 2021
  5.0
  Great Response Time , Corrected a Mistake on my Bill very Quickly , and Calls and checks on me. To make sure everything is O.K.

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