Michael Hild: Allstate Insurance

Reviews

• WR

  WIlliam Redmon

  Feb 20, 2026
  1.0
  “Allstate: You’re in Good Hands” has to be one of the most misleading and hollow slogans I’ve ever encountered. Our experience as homeowners has proven the opposite to be true. When we purchased our home, Allstate inspected the property, reviewed our credit, and assured us that we were properly covered. We trusted that if something happened, our insurance would support us, as any insurance company should. Then came the Memorial Day tornadoes in Dayton, Ohio in 2019. While we were fortunate not to be in the tornado’s direct path, our home still sustained damage: windows were partially pulled out, shingles were torn from the roof, and food was lost due to the power outage. The next morning, we called Allstate expecting help. Instead, we received delays, pushback, and excuses. They resisted replacing the spoiled groceries. They refused to replace damaged windows. And the most shocking part—they denied repairing the roof, claiming the shingles were either improperly installed or too old. This was the same roof they inspected and approved when issuing our policy. If there was a problem, it should have been identified then—not used later as a reason to deny coverage. Because of their refusal to honor the policy we were paying for, we were forced to open credit cards and even take out an SBA loan to repair our home. Thankfully, we eventually located the original roofer, who kindly replaced the damaged shingles at no cost using new materials he still had. But we should never have had to go through that. Fast forward to June 25th, 2025. A severe windstorm with gusts of up to 75 mph caused more shingles to come off. Once again, we contacted Allstate. And once again, they denied the claim—reusing the same reasoning from 2019—despite the roof having been repaired since, despite independent assessments, and despite their own initial approval of the home when we began our policy. Somehow, the information that had “expired” for us to use was still perfectly valid for them to use against us. So what is the lesson here? It’s simple: You are not in good hands with Allstate. They are quick to take your premiums, but when you actually need support, they will find any technicality, any loophole, and any previous note to deny you the coverage you were promised. Our experience has been stressful, financially draining, and deeply disappointing—and we would not wish it on anyone else.
• AK

  Ariel King

  Feb 6, 2026
  5.0
  I have been with u all for years it is good
• BW

  Brian Watkins

  Dec 2, 2025
  5.0
  Thank you Danielle for ALL THAT YOU DO to help work with your clients and resolve any and all issues regarding policy. You are GREATLY APPRECIATED!!!!
• VS

  Vince S

  Nov 5, 2025
  5.0
  Any Customer service is hard to find these day. But my agent Britney was an absolute joy to speak with and helped me get multiple policies for housing and vehicles at an absurd low price. She actively listened to what I had to say and had an answer and a quick response to everything. Very pleased with how things went and more agencies would go a lot farther if they had people like Britney. Thank you.
• MH

  Mike Hild

  Sep 16, 2025
  5.0
  Great Insurance Agent, knowledgeable, helpful and caring.

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