Customer Service
Overall, customers praised the friendly and helpful nature of the staff, particularly highlighting Brianna, Grant, and Keith for their professionalism and responsiveness.
Expertise
Many reviews noted the agents' knowledge and ability to provide effective solutions, with several customers mentioning significant savings on their insurance policies.
Mixed Experiences
While most feedback was positive, there were notable complaints about Brianna's customer service, with some customers reporting rude interactions and unresolved issues.
Efficiency
Customers appreciated the quick response times and smooth processes for obtaining quotes and handling claims, contributing to a generally stress-free experience.
Value for Money
Several reviews highlighted competitive pricing and the ability to save money on insurance, with many customers expressing satisfaction with their overall coverage.