Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
NY-PC-1128445
Our mission is to be different. We aim to do the things others won't and others don't. We help more people, in more ways, forever.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Scott Grates - State Farm Insurance Agent
205 West Main Street, Ilion, NY
13357, United States
Hours
Reviews
5.0
670 reviews
5 stars
654
4 stars
12
3 stars1
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and responsive, often going above and beyond to assist with claims and inquiries.
Claims Process
The claims process was described as seamless and efficient, with many customers expressing satisfaction with the quick resolution of their claims.
Professionalism
Agents were noted for their professionalism and knowledge, providing clear explanations and personalized service to meet individual needs.
Communication
Customers appreciated the proactive communication from agents, including follow-ups and timely updates throughout the claims process.
Value for Money
Many reviews highlighted competitive pricing and better coverage compared to previous insurance providers, contributing to overall customer satisfaction.
- CHCarrie Hamilton4 days ago5.0Bridgette was very fast and efficient. I thank you for being so quick with the paper work .
- BSBrianna ScaliseNov 11, 20255.0Joe is a excelent rep at state farm. He explains everything in detail and breaks it down if needed. Helped me compare numbers of different home and auto which was great. Very happy with help i had gotten thank you ilion office!
- DCdoug combsNov 10, 20255.0Scott Grates office helped me get Progressive to actually get a settlement to an accident I was involved in 10/16. They didn’t have to get involved seeing it was my claim made against a Progressive policyholder but they did. Thank you very much, everyone in the office especially Carol.
- DSDestinyLynn SortinoNov 6, 20255.0I can't say enough good things about Amy. From my first interaction, they were so friendly and welcoming. Their knowledge of all the policy options was outstanding, and they patiently answered all my questions until I felt completely confident in my coverage. What truly stands out is how they consistently go above and beyond; they're proactive, responsive, and genuinely put the customer first. Five stars for exceptional service!
- LGLenora GiacovelliOct 31, 20255.0I reached out, cause I had a few questions and Bridgette contacted me and gave me all my answers. She was wonderful. Yes I’d be lying. If I would say I’m happy with everything 100% including the price but I know insurance is going up and there’s nothing I can do about it. Thank you again, Bridgette
Frequently Asked Questions About Scott Grates - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Scott Grates - State Farm Insurance Agent?
No, Scott Grates offers free quotes online with no payment required.
What payment methods are accepted at Scott Grates - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment info using the Digital Pay Payment Center by logging in with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent directly; their phone number and email are provided on your bill details page.
What services does the State Farm mobile app provide?
The app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover through State Farm?
It typically includes towing to the nearest repair facility, delivery of gas or oil, locksmith services for one hour, and mechanical labor for select services.
Can I purchase an insurance policy online from Scott Grates - State Farm?
Yes, policies can typically be purchased online after completing a quote. Otherwise, your agent or Customer Care can assist.
What are the office hours for Scott Grates - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Is Scott Grates - State Farm Insurance Agent accessible for customers with disabilities?
Yes, the office has a wheelchair-accessible entrance and offers onsite services.
What nearby places are close to Scott Grates - State Farm Insurance Agent?
Nearby places include East Main Deli & Convenience for quick snacks, Ma's Spa for relaxation, and the Southampton Golf Club for outdoor activities.
How can visiting nearby businesses like Pollard Lawn Care or Ilion Lumber Co. complement a visit to Scott Grates insurance agency?
While managing your insurance needs at Scott Grates, you can easily access local services such as Pollard Lawn Care for landscaping or Ilion Lumber Co. for home improvement supplies.
Are there any community services near Scott Grates - State Farm Insurance Agent that clients might find helpful?
Yes, the nearby YWCA Mohawk Valley Child Advocacy Center and Herkimer County Child Advocacy Center provide community support and services.