Business Details
About
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NY-LA-1147746 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Sammy Martinez - State Farm Insurance Agent
849 Broadway, Brooklyn, NY
11206, United States
Hours
Reviews
4.9
600 reviews
5 stars
576
4 stars
10
3 stars1
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of agents like Raul, Yoredin, and Steve for their exceptional service.
Professionalism
Several reviews highlighted the professionalism of the agents, noting their ability to explain policies clearly and address customer concerns effectively.
Negative Experiences
A few customers reported serious issues with the agency, including accusations of dishonesty and poor communication, leading to significant frustration and financial loss.
Positive Recommendations
Despite some negative feedback, many customers expressed strong recommendations for specific agents, indicating a generally positive experience with individual representatives.
- PIPeter IngargiolaDec 18, 20251.0Do NOT get a policy from this office. My experience with Sammy Martinez State Farm was absolutely horrible and extremely upsetting. This place will do anything to get your money, with no regard for your best interest as a customer. The employees are dishonest and engage in very shady practices. I personally became aware of situations where fake email accounts were created using customers’ names so that extra policies could be added without their knowledge. This allows them to sneak coverage onto accounts that customers never agreed to. Most people wouldn’t even realize it until much later. On top of that, insurance rates constantly go up with little to no explanation. When you try to call and ask questions, you either can’t get through or you’re given the runaround. No accountability, no transparency. Do not let the good reviews fool you. Many of them are not genuine. Employees are encouraged to have friends and family leave positive Google reviews to make the office look reputable. It is misleading and deceptive. This office caused me stress, frustration, and financial loss. I would never recommend Sammy Martinez State Farm to anyone. Please protect yourself and take your business elsewhere.
- FPFellx PerezOct 14, 20255.0Professional answered all my questions and needs. Great prices, accessibility, good They follow up on all your needs and requests.Staff on point especially luchia. OUTSTANDING 💯
- BABobirjon AkhmedovOct 2, 20255.0Friendly & Helpful Mohi is hands down the best insurance agent I’ve worked with! She took the time to explain every detail of the policy and made sure I got the best deal possible. Super friendly, responsive, and genuinely wants to help. Highly recommend!
- JLJabari LovellSep 22, 20255.0I bought an insurance package from Sammy Martinez Agency via State farm,I was assisted by sales specialist Raul.T and the service he provided was efficient, helpful and professional
- EMElisse MariaSep 16, 20255.0Stephanie really did an amazing job helping with both my commercial & cars! She was attentive, helpful and caring. Such a pleasure dealing with her!
Frequently Asked Questions About Sammy Martinez - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I need to pay for an online insurance quote at Sammy Martinez - State Farm Insurance Agent?
No, the agency offers free online insurance quotes at no cost to you.
What payment methods are accepted at Sammy Martinez - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your billing and payment details by logging into the Digital Pay Payment Center with your User ID and password.
What are the office hours for Sammy Martinez - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is the Sammy Martinez State Farm office accessible for individuals with disabilities?
Yes, the office has a wheelchair accessible entrance, seating, and restrooms to accommodate people with disabilities.
Are appointments required to visit the Sammy Martinez - State Farm Insurance Agent office?
No, appointments are not required, but the office does offer online appointment scheduling if preferred.
What types of insurance products does Sammy Martinez offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business insurance.
Can you recommend nearby places to visit before or after a visit to Sammy Martinez's office?
You can visit 'Munchies Bagel and More' for coffee or a meal, or check out 'DR Salon and Barbershop' nearby for beauty services.
Is there parking available at the Sammy Martinez - State Farm Insurance Agent office?
Yes, free parking is available on-site at the office.
Are there nearby public amenities that can help customers locate Sammy Martinez - State Farm Insurance Agent?
Nearby points of interest include 'Physical Culture Collective' martial arts club and 'Long Top Nail' salon, which can serve as landmarks to easily find the office at 849 Broadway, Brooklyn.