Yaning Shih: Allstate Insurance

Reviews

• LL

  leonard

  Jan 30, 2026
  1.0
  I’ve called this office numerous times over the past several years, and they never answer the phone. I always pay my insurance in full for the entire year, so billing has never been an issue on my end. That’s not why I’m calling. This office is listed as my agent, though I honestly don’t know how they ever became my assigned agent in the first place. Regardless, an agent who cannot be reached by phone is not doing their job. After years of periodically calling with the same result—no answer—I can confidently say that the many reviews mentioning this exact issue are 100% accurate. The problem isn’t whether this is a “real” office. The problem is that they publish a phone number and do not answer it. I’m not going to physically go to an office and waste my time for matters that should be handled easily over the phone. If you can’t answer a call, you are the problem. Given the number of reviews I’ve written and my overall review history, this feedback should carry weight. I hope this review is actually read, and I hope someone from this office eventually responds—because if negative 10 stars were an option, that’s what I’d give.
• JR

  JR R

  Jun 13, 2022
  5.0
  Helped me lower my car and home insurance drastically. Couldn't thank you enough!
• JS

  Justin Siragusa

  Jun 10, 2022
  5.0
  Have used them for all my vehicles and my house. Always helpful and easy to get on the phone to get any changes I need to my policy
• MC

  Marie Conway

  Jan 23, 2022
  1.0
  Impossible to get the agent on the phone. Calls always go to some national number. Extremely frustrating. Agent slow in returning calls and tough to understand on the phone.

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