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About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
NV-666841 At our agency, our mission is to earn your confidence and become your go-to choice for all your insurance needs. We strive to build a personal relationship with you, taking the time to understand the risks you face every day. Our primary focus is on providing comprehensive coverage for Auto Insurance, Home Insurance, Renter's, Life, and Business/Commercial Insurance throughout the Las Vegas, NV area, including Henderson, Summerlin, Pahrump, and the surrounding areas. Furthermore, we are not limited to serving just Nevada. Our agency is licensed and equipped to assist you with all your insurance needs in Arizona, Oregon, and Utah as well.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Tommy Brooks - State Farm Insurance Agent
2520 Saint Rose Parkway, Henderson, NV
89074, United States
Hours
Reviews
4.9
155 reviews
5 stars
146
4 stars
3
3 stars2
2 stars1
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlight exceptional customer service from staff members like Tabitha, Cris, and Brittny, who are noted for their professionalism, patience, and willingness to go above and beyond for clients.
Efficiency
Customers frequently mention the quick and efficient service provided by the team, particularly in handling quotes, policy changes, and addressing inquiries.
Knowledgeable Staff
Reviewers consistently praise the staff's knowledge and ability to explain insurance policies clearly, helping customers make informed decisions.
Positive Experiences
Overall, many customers express satisfaction with their experiences at the agency, often recommending it to others for insurance needs.
Communication Issues
A few reviews indicate problems with communication and responsiveness, particularly regarding policy changes and customer follow-ups.
- CHCarol Harvey3 days ago5.0Wow! Tabitha really let me know a lot about insurance that I didn't know. She explained my opinions for house and car better than my insurance company that I have now. I will be switching over as soon as I can. With her help . She is absolutely a great asset to State Farm. She is better than anyone I have talked to about insurance. I will be waiting for her call when I can do the switch. Thanks so much Tabitha for all your help. You are the best.
- BGBrigitte Goerke5 days ago5.0Tabitha is very professional and helpful/I am glad I changed to her.
- MPMichelle Payne-ArakakiDec 10, 20255.0Recently, We had the pleasure of working with Cris Hill while setting up a new homeowner’s policy. Cris was extremely professional and helpful throughout the entire process. She took the time to ensure that all of our needs were met and worked diligently to resolve a few issues on our application. After everything was sorted out, Cris walked us through the policy details, making sure we were completely comfortable with our understanding. Before ending our conversation, she made sure we knew how to reach her if we had any further questions. Overall, Cris provided outstanding service, and we truly appreciate her dedication and support.
- CVCarlos ValenzuelaNov 25, 20255.0Had a great experience with Chris Hill, she helped me get an awesome rate for my new truck and made the whole process very simple. Thanks again Chris
- CPCanha PrakNov 20, 20255.0I want to give a huge shout-out to Cris and Olivia at Tommy Brooks State Farm! Their customer service was truly exceptional. They took the time to understand what was going on with my policy, corrected mistakes made by previous agents, and brought me a real sense of peace during a stressful situation. Both Cris and Olivia were patient, knowledgeable, and genuinely caring. It’s rare to find people who go above and beyond with this level of professionalism and kindness. I’m so grateful for their help and highly recommend Tommy Brooks State Farm because of them! Happy Thanksgiving Tommy and your entire team! God bless you all!
Frequently Asked Questions About Tommy Brooks - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an online quote from Tommy Brooks - State Farm Insurance Agent?
No, Tommy Brooks offers free quotes online with no payment required.
Who should I contact if I have questions about billing or payments?
You should contact your agent using the phone number or email provided on the details page of your bill.
What services can I access through the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the mobile app.
What coverage does Emergency Roadside Service include?
It typically covers towing to the nearest repair facility, delivery of fuel, oil, battery or tires, locksmith services, and mechanical labor for select services.
Can I purchase an insurance policy online from Tommy Brooks - State Farm Insurance Agent?
Yes, you can usually purchase a policy online at the end of the quote process. If not, contact your agent or Customer Care for assistance.
What are the office hours for Tommy Brooks - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and certain holidays.
What payment methods are accepted at Tommy Brooks - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Where is Tommy Brooks - State Farm Insurance Agent located?
The agency is located at 2520 Saint Rose Parkway, Ste 113, Henderson, NV 89074, USA.
Are there free onsite parking options available for clients?
Yes, free onsite parking is available at the agency for clients.
What nearby places can I visit before or after visiting Tommy Brooks - State Farm Insurance Agent?
You can visit nearby places like Ground & Bloom Counseling for mental health and yoga, TrueBooks for financial services, and Cherry Creek Mortgage for mortgage assistance.
How can nearby financial service providers assist me when visiting Tommy Brooks' office?
Nearby providers such as Edward Jones and RightPath Wealth Management offer financial advising which could complement your insurance needs.
Are there any health and wellness centers near Tommy Brooks - State Farm Insurance Agent?
Yes, there are health and wellness centers nearby including the Weight Loss Center Las Vegas and Whitney Wellness Center for counseling and nutrition.