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NV-666841 At our agency, our mission is to earn your confidence and become your go-to choice for all your insurance needs. We strive to build a personal relationship with you, taking the time to understand the risks you face every day. Our primary focus is on providing comprehensive coverage for Auto Insurance, Home Insurance, Renter's, Life, and Business/Commercial Insurance throughout the Las Vegas, NV area, including Henderson, Summerlin, Pahrump, and the surrounding areas. Furthermore, we are not limited to serving just Nevada. Our agency is licensed and equipped to assist you with all your insurance needs in Arizona, Oregon, and Utah as well.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Tommy Brooks - State Farm Insurance Agent
2520 Saint Rose Parkway, Henderson, NV
89074, United States
Hours
Reviews
4.9
151 reviews
5 stars
142
4 stars
3
3 stars2
2 stars1
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and knowledgeable staff, particularly highlighting Tabitha, Brittny, and Zarriyah for their exceptional service.
Efficiency
Many reviews noted the quick response times and efficient handling of inquiries and policy changes, making the insurance process smooth for clients.
Cost Savings
Several customers reported significant savings on their insurance premiums after switching to State Farm, often due to the efforts of specific agents.
Professionalism
The team was frequently described as professional and attentive, with staff members taking the time to explain policies and options thoroughly.
Mixed Experiences
While many reviews were positive, some customers expressed frustration with communication issues and unresponsiveness from the office.
- CPCanha Prak4 days ago5.0I want to give a huge shout-out to Cris and Olivia at Tommy Brooks State Farm! Their customer service was truly exceptional. They took the time to understand what was going on with my policy, corrected mistakes made by previous agents, and brought me a real sense of peace during a stressful situation. Both Cris and Olivia were patient, knowledgeable, and genuinely caring. It’s rare to find people who go above and beyond with this level of professionalism and kindness. I’m so grateful for their help and highly recommend Tommy Brooks State Farm because of them! Happy Thanksgiving Tommy and your entire team! God bless you all!
- HJHannah JonesNov 14, 20255.0Kristine, helped me through the whole process of switching insurances. From the beginning she was extremely accommodating answering all my questions and made the process incredibly smooth. Thanks for everything Kristine. Happy to be back with StateFarm!
- BRbrandi roncesNov 4, 20254.0Tabitha was great very friendly and knowledgeable
- KMKyle MelliesNov 2, 20255.0I filled out an information request on Saturday thinking that I would receive something on Monday. To my surprise, Tabatha was working on Saturday and immediately gave me a call. Not only did I get a quick response, but I also was able to get cheaper insurance without sacrificing my current coverage. Multiple companies gave me very high priced quotes with minimal information and no phone conversation. Tabitha took the time on her Saturday to accurately price my quote and get me exactly what I wanted. I am very appreciative for her services.
- JLJulie LentOct 10, 20255.0Tabitha, Cris and Olivia have been awesome. Excellent customer care. Working with us on what we needed. All 5 stars.
Frequently Asked Questions About Tommy Brooks - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an online quote from Tommy Brooks - State Farm Insurance Agent?
No, Tommy Brooks offers free quotes online with no payment required.
Who should I contact if I have questions about billing or payments?
You should contact your agent using the phone number or email provided on the details page of your bill.
What services can I access through the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the mobile app.
What coverage does Emergency Roadside Service include?
It typically covers towing to the nearest repair facility, delivery of fuel, oil, battery or tires, locksmith services, and mechanical labor for select services.
Can I purchase an insurance policy online from Tommy Brooks - State Farm Insurance Agent?
Yes, you can usually purchase a policy online at the end of the quote process. If not, contact your agent or Customer Care for assistance.
What are the office hours for Tommy Brooks - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and certain holidays.
What payment methods are accepted at Tommy Brooks - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Where is Tommy Brooks - State Farm Insurance Agent located?
The agency is located at 2520 Saint Rose Parkway, Ste 113, Henderson, NV 89074, USA.
Are there free onsite parking options available for clients?
Yes, free onsite parking is available at the agency for clients.
What nearby places can I visit before or after visiting Tommy Brooks - State Farm Insurance Agent?
You can visit nearby places like Ground & Bloom Counseling for mental health and yoga, TrueBooks for financial services, and Cherry Creek Mortgage for mortgage assistance.
How can nearby financial service providers assist me when visiting Tommy Brooks' office?
Nearby providers such as Edward Jones and RightPath Wealth Management offer financial advising which could complement your insurance needs.
Are there any health and wellness centers near Tommy Brooks - State Farm Insurance Agent?
Yes, there are health and wellness centers nearby including the Weight Loss Center Las Vegas and Whitney Wellness Center for counseling and nutrition.