Theresa Saiz-Wilmert - State Farm Insurance Agent

4.9
338 reviews
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Business Details

6301 Riverside Plaza Ln NW, Albuquerque, NM
87120, United States
(505) 792-2070
https://www.theresasaizwilmert.com/

About

Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyBusiness Insurance Service
I make it my mission for me and my team to provide remarkable customer service. We are available to help 24/7 to help you manage the risks of everyday life, recover from the unexpected, and realize your dreams. Whether you are relocating to the Albuquerque or greater New Mexico area or a lifelong resident we look forward to assisting you and your family or your small business. Call me today for a free quote on your auto insurance, home insurance, life insurance or small business.

Location

Theresa Saiz-Wilmert - State Farm Insurance Agent
6301 Riverside Plaza Ln NW, Albuquerque, NM
87120, United States

Hours

Reviews

4.9
338 reviews
5 stars
327
4 stars
1
3 stars
1
2 stars
1
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the professionalism, friendliness, and helpfulness of the staff, particularly highlighting Victoria and Melanie for their exceptional service.

Knowledge and Expertise

Reviewers noted the staff's thorough understanding of insurance policies and their ability to explain options clearly, helping clients make informed decisions.

Efficiency

Many customers appreciated the quick and efficient service, with several mentioning how easy and straightforward the paperwork process was.

Mixed Experiences

While most feedback was positive, some customers expressed frustration with claims handling and communication issues, indicating a need for improvement in these areas.
  • ED
    Equethia Dixon
    4 days ago
    5.0
    Sydney helped me with my car/home insurance. She made me feel comfortable n I’m not one who likes change. She was very patient n knowledgeable. She explains things that No other company has. I felt like she wanted my experience n transaction to be as smooth as possible. She made sure I was satisfied n happy with all that took place. She is definitely an asset to ur company. Thank u Sydney for such Great Customer Service.
  • KD
    Katy Denson
    Feb 5, 2026
    5.0
    Crystal and I went over my home and auto policies. We discussed any changes to the value of my home and policy rates. Crystal explained any changes. She offered to give me a quote for life insurance, but was not pushy. I appreciate that.
  • SC
    Shannon C
    Dec 16, 2025
    5.0
    Everyone in this office is so helpful and knowledgeable. Thank you to Victoria , Sydney and Crystal for all your hard work.
  • RD
    Richard Dolan
    Nov 15, 2025
    1.0
    My son called 11/15/25, he was placed on hold for over ten minutes. When the agent came back on the line, she told him to go online or to come in to the local branch then hung up on him.
  • DB
    Deni Brownell
    Nov 13, 2025
    5.0
    Very professional and explained everything to me. Just loved working with Victoria even if it was just by phone.
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