Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
NJ-1124257 The mission of the Frantz Gaston Jr State Farm office is to proudly serve Paterson and surrounding Passaic County with insurance and financial services. Contact our office today for an insurance review to see where we can help you get value on auto insurance, home insurance, and more. Stop in and meet with our experienced insurance team to get covered today! NY-LA-1400337 NY-PC-1400337
Location
Frantz Gaston Jr - State Farm Insurance Agent
750 Broadway, Paterson, NJ
07514, United States
Hours
Reviews
4.9
2,704 reviews
5 stars
2,613
4 stars
45
3 stars6
2 stars4
1 star36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple customers praised the attentive and helpful service provided by agents like Guillermo, Loriza, and Elidania.
Professionalism
Agents demonstrated professionalism and expertise, with many customers noting their clear explanations and thorough assistance.
Communication
While most reviews highlighted excellent communication, there was a notable complaint about delayed responses to voicemails and emails.
Overall Satisfaction
The majority of customers expressed high satisfaction with their experiences, recommending the agents and the service highly.
- JCJo C4 days ago5.0I was in need of car insurance and Juan was able to help me. He was extremely helpful, patient and knowledgeable throughout the entire process. He took the time to explain my options clearly, answered all of my questions and made sure I felt confident in my coverage. The process was smooth and stress-free thanks to his excellent service. I truly appreciate his professionalism and would highly recommend Juan to anyone looking for car insurance.
- TMToby Mars6 days ago5.0Ashly, took care of me with a hightest , professionalism, that I have ever seen, Love her service.
- FNFederico Nicasio6 days ago5.0Excelente servicio por parte de la agencia en especial la agente “Xabelis Reyes” la cual trabajó conmigo de una manera excepcional.
- GBGlenis burgosJan 6, 20265.0Un excelente servicio la representante que me asistió muy amable y cortés la recomiendo porque es una excelente empleada su nombre es Eloísa
- NANasir alomJan 2, 20265.0Xabelis Reyes “I had a great experience. The service was prompt, professional, and very friendly.” • “Excellent service from start to finish. Staff were helpful and attentive.”
Frequently Asked Questions About Frantz Gaston Jr - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
Can I manage my insurance and banking accounts using a mobile app?
Yes, the State Farm mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
Emergency Roadside Service typically covers towing to the nearest repair facility, delivery of gas, oil, a battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours of Frantz Gaston Jr - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays and certain holidays.
What payment methods are accepted?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What should I know about nearby childcare centers when visiting the office?
If you need childcare while visiting, KIDZ Korner Learning Center and Imani Center For Children are nearby day care and preschool options you might consider.
Are there any nearby dining options near the agency?
Yes, nearby restaurants like China House and 750 Broadway LLC offer convenient dining options before or after your visit.
What nearby medical facilities are close to the insurance agency?
Nearby medical services include Paterson Medical Evaluations, Haselkorn Alexander MD, and Just Kidz Pediatrics, which could be helpful for health-related inquiries while in the area.
How can local religious and community centers near the agency assist me?
There are several nearby religious and community centers like Temple Emanuel, Islamic Center of Passaic County (ICPC), and St. Theresa Church, which serve as places for community engagement and support.