Direct Auto Insurance

Reviews

• FC

  Fernanda Church

  Mar 6, 2026
  1.0
  STAY AWAY! FRAUDULENT CONTRACT ALTERATION AND PREDATORY PRICING! I am filing a formal complaint against Direct Auto Insurance for Bad Faith and Consumer Fraud. I signed a binding legal agreement on February 3rd, 2026, for a monthly premium of $88.00. Without my knowledge, consent, or signature, this company unilaterally issued an endorsement (END_2033469414-00_1) that fundamentally altered my contract. Summary of their illegal and deceptive practices: • Unauthorized Contract Change: They issued an endorsement on February 17th, 2026, changing my original policy terms without a new signed agreement. • Fraudulent Risk Reclassification: They moved a household resident to "Principal Driver" without my authorization. • Manipulated Data: They rated the new policy based on 0 years of driving experience for the resident to artificially inflate the risk profile. • Predatory Price Gouging: They hiked my total annual premium from $640.04 to a staggering $4,552.21. • Unauthorized Withdrawal: They used my stored banking information to withdraw $253.00 from my account—nearly 3 times my agreed-upon monthly payment. • Breach of Agreement: My monthly installment was jumped from $88.00 to $426.79 without my permission. This is a clear violation of North Carolina consumer protection laws. I am escalating this matter to the North Carolina Department of Insurance (NCDOI) for a formal investigation into insurance fraud. DO NOT trust this company with your financial information! 1 star is too many for Direct Auto Insurance
• SS

  Sai Slade

  Mar 2, 2026
  5.0
  Rachel was kind, clear, and very helpful throughout the process. She explained everything clearly and answered all my questions.
• TM

  Too Many

  Mar 2, 2026
  5.0
  My agent Rachel was very nice & helpful throughout the whole process
• II

  Invade563

  Mar 2, 2026
  5.0
  The lady that helped me get insurance her name is Rachel McMillan was very clear, polite and didn't waste no time and had me in and out.
• AJ

  Angelique Johnson

  Feb 24, 2026
  5.0
  Great customer service.very welcoming easy to understand 😀

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