Falls Lake Insurance® underwrites specialty lines of insurance on an admitted and non-admitted basis. Falls Lake Insurance is the only admitted insurance platform of James River Group, Inc., which is a wholly owned subsidiary of James River Group Holdings, Ltd. Falls Lake Insurance is comprised of Falls Lake National Insurance Company, Stonewood Insurance Company, and Falls Lake Fire and Casualty Company. Our distribution system is a hybrid model, including both direct to retail agency products and partnerships with select specialized program administrators. The companies are broadly licensed for product, including both commercial and personal lines, throughout the United States.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.