Direct Auto Insurance

Reviews

• JS

  Joy Squishy

  3 days ago
  5.0
  I had a great experience working with Lovely for my auto insurance. She was incredibly helpful, patient, and knowledgeable throughout the entire process. Lovely took the time to explain my options clearly and made sure I understood the coverage I was choosing. She was also very responsive and made everything simple and stress-free. If you’re looking for someone who genuinely cares about helping you find the right auto insurance at a good price, I highly recommend Lovely. Her professionalism and kindness really stood out, and I’m very grateful for her help!
• AJ

  Aveona Jones

  5 days ago
  1.0
  I started my policy with Direct Auto Insurance on November 27, 2025. My sister’s debit card was initially used to start the policy because she helped me set everything up. Shortly after the policy began, I contacted the company and specifically requested that her card be removed from the account and that autopay be turned off. Since November, I have been repeatedly assured — in November, December, January, and again in February — that the card was no longer on file and that it was not set up for autopay. Despite these repeated assurances, my sister’s card has continued to be charged every single month. These charges have caused serious financial hardship for my sister. She has experienced overdraft fees, her account has gone into the negative multiple times, and it has even been at risk of being frozen. Beyond the financial damage, this situation has created significant tension between us because she believed I had not actually removed her card — even though I made multiple calls requesting exactly that. Every month, we have had to contact the company and the bank to request reversals and fix the issue. On March 2, I called again and asked whether they could accommodate me in any way given that this has been an ongoing billing error on their end. Instead of acknowledging the repeated mistake, the representative was dismissive. She told me that I “don’t need to worry about it,” that it was “in the past,” and that no accommodation would be made — even though the charges are still continuing. Being told not to worry about unauthorized recurring charges — after months of the same issue — is extremely concerning and unprofessional. I have informed the company that I will be paying my remaining balance, canceling my policy, and filing a complaint with the Better Business Bureau. This experience has been stressful, financially damaging, and very disappointing. I strongly encourage the company to improve its billing practices, properly remove payment information when requested, and take accountability when errors repeatedly occur Sincerely a upset customer Kanisha R
• NC

  Nicolas Cuevas

  Feb 9, 2026
  1.0
  The direct auto as a whole is ok, if you need a new quote they’ll connect you with someone in seconds On the other hand if you have an existing account and need to talk to someone about it be prepared to wait 30 minutes or more, I was told directly they have more people who quote policies then who service them and it’s not hard to assume that they care more about new accounts then maintaining the ones they have
• LM

  Lashawne Mcneil

  Jan 6, 2026
  1.0
  I’m switching car insurance first everything was good been with Direct insurance for 4 yrs now. My rate really went up. Very high premiums to high. Can’t afford this at all. Looking for my car insurance I can’t afford this at all.
• CR

  Chrys Riles

  Dec 9, 2025
  5.0
  Our agent was very helpful she had answers for all of our questions she allowed our experience to be positive and helped us accomplish our goal

Frequently Asked Questions About Direct Auto Insurance