Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance Agency
Our mission is to provide personalized and compassionate insurance services with honesty, integrity, and transparency. We work tirelessly to insure State Farm customers and their families and give back to our local community. Our commitment to caring extends beyond providing policies, making a positive impact on those around us. License #: NC-3001741731, GA-235667, SC-3001742797, VA-153068
Location
Carmen Ritz - State Farm Insurance Agent
301 N West St, Raleigh, NC
27603, United States
Hours
Reviews
4.9
520 reviews
5 stars
499
4 stars
12
3 stars1
2 stars1
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, responsive, and knowledgeable staff, highlighting their willingness to help and provide clear guidance.
Professionalism
The team demonstrated a high level of professionalism, with many reviews noting their attention to detail and ability to handle inquiries efficiently.
Claims Process
While most experiences with claims were positive, one review mentioned a negative experience regarding claim payouts and communication.
Overall Satisfaction
Many customers expressed high satisfaction with their insurance policies, citing good rates and comprehensive coverage.
- TMTyus Murray4 days ago5.0She is quite dependable on getting information to you asap
- RGRyan GibbonsDec 12, 20255.0Insurance can often be unclear or misleading but the team at Carmen Ritz's office are truly professionals at what they do. The entire team has been and continues to be transparent, honest, and super responsive when you have questions. My wife and I moved to Raleigh in March and we were able to easily transfer our auto insurance to them without issue. We went on to purchase both rental and personal articles insurance as well. Would recommend them to anyone!
- SRSharon RobinsonDec 12, 20254.0Shannon was absolutely amazing to work with. Her work ethic and attention to every concern I had truly stood out. She helped me every step of the way, always making sure nothing was overlooked. Her attention to detail and willingness to go above and beyond made the entire process smooth and stress-free, and everything was handled with a quick turnaround. I would highly recommend this agency based on the level of care, professionalism, and dedication Shannon provided.
- TFTanisha Wynn- FosterDec 11, 20255.0My experience with State Farm is wonderful I doesn't get any better. They treat you like a person and work with you when it's needed . Thanks State Farm for all you do
- APashanty perezDec 11, 20255.0I have been working with Lindsay.N and a few others of Carmen’s team. Everyone has been so lovely, and friendly. Lindsay has been great and very efficient when it comes to assisting me. I currently have a car insurances, rental insurance , and possibly even life insurance. All in one, greatly appreciate of this staff!