Business Details
About
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NC-1000611727 We are an insurance business that our current State Farm customers and employees believe in. We operate with honesty and integrity with customer service being the basis of our success. We have created an environment where everyone is treated with respect and recognized for their contributions. We strive to build long lasting relationships by providing individualized insurance and financial services to each customer, while also being active in the community.
Location
Tim Westfall - State Farm Insurance Agent
3793 Samet Dr, High Point, NC
27265, United States
Hours
Reviews
5.0
446 reviews
5 stars
441
4 stars3
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Erica and Avery received high praise for their exceptional customer service, with many customers noting their helpfulness, patience, and ability to explain insurance details clearly.
Professionalism
The team, particularly Erica, was frequently described as professional, knowledgeable, and attentive to customer needs, creating a welcoming environment.
Claims Handling
Customers expressed satisfaction with the agency's handling of claims, highlighting quick resolutions and genuine concern for their situations.
Family Atmosphere
Many reviews mentioned the friendly, family-like atmosphere of the agency, making clients feel valued and comfortable.
Mixed Experiences
While most feedback was positive, there were a few negative reviews regarding miscommunication and dissatisfaction with service, indicating room for improvement.
- GMGabes Moody5 days ago5.0Erica was extremely helpful and gave me the best service. She also made everything so easy. I’m a new driver and she helped me understand all the coverages. She makes me feel like family. 10/10 I wish I could give more stars!
- THT HNov 7, 20255.0We recently switched to State Farm for homeowners and car insurance. After being with another company for years, we found far more competitive pricing and service here. Erica was a joy to work with from start to finish. She was prompt, friendly, and communicative and answered all of our questions along the way. We're grateful to work with y'all!
- CECheryl EndickNov 6, 20255.0I recently began shopping for a new insurance carrier for my home and auto coverage. My late husband and I had been loyal customers of another reputable insurance company for many years, and he had always managed our insurance matters. I continued with that company until it became painfully clear that a 12-year history with no claims or accidents meant very little to them—their annual rate increase was simply outrageous. Determined to find a better option, I researched and compared three highly rated companies. One of them was State Farm, specifically Tim Westfall Insurance, where I had the pleasure of working with a very kind and patient representative named Avery. Since I didn’t have much experience handling insurance on my own, I came into the process with a specific budget and particular coverage needs. Avery took the time to answer what must have felt like five million questions and sent me numerous quote revisions—at least ten—in order to help me find the right balance between cost and coverage. Thanks to Avery’s professionalism, patience, and genuine willingness to help, we achieved exactly what I was hoping for. I’m very grateful for his outstanding service and truly appreciate all the effort he put into making this process a positive one. Hopefully, I’ll enjoy another 12 years of peace of mind before needing to do this again!
- SSSteve ShowersNov 6, 20255.0I had a great experience with Erica. She explained fully the coverage and suggested ways to improve coverage with reducing costs. I took awhile to determine what insurance company I was going to use. Erica was patient and did not overcommunicate but waited for me to make my decision. I was please that Erica took care of contacting the other insurance company to document the cancelation. The completed forms were placed in a uniquely divided folder that were easy to access. With better coverage, I saved a lot. A very positive experience.
- ALAvery LaneNov 3, 20255.0I've always purchased insurance through websites and dealt with chatbots and random call centers. My experience of switching to State Farm was a great reminder of why human interaction is always better than AI. Erica walked me through the process, bundled condo and auto, calm my fears, got me a great price and did it all while I was out of the country. She was quick to respond to emails and voicemails. I'm glad I made the switch!
Frequently Asked Questions About Tim Westfall - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Tim Westfall - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who can I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What services can I access using the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What are the office hours for Tim Westfall - State Farm Insurance Agent?
The office is open Monday to Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
What payment methods are accepted at Tim Westfall - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Can I purchase my insurance policy online without an agent?
No, you cannot complete the process without an agent. If you do not have or have not selected an agent, one will be assigned to you for your State Farm policies.
What types of insurance products does Tim Westfall offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business insurance.
Is there a nearby place where I can enjoy a meal before or after visiting the insurance agency?
Yes, you can dine at nearby restaurants such as Salt & Pepper, an Indian and Asian restaurant, or High Point Bistro, a bar and grill restaurant close to the office.
Where can I relax or get a beauty treatment near the insurance office?
Nearby you can visit Avanti Salon & Spa for hair and massage services or Salon Serenity, a beauty salon and hair salon, to pamper yourself.
Are there any nearby facilities where I can pick up mail or packages when visiting Tim Westfall Insurance?
Yes, the Post Office and USPS are nearby, making it convenient to handle postal needs during your visit.