Lance Cook - State Farm Insurance Agent

5.0
281 reviews

About

Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyBusiness Insurance Service
The Lance Cook State Farm office opened to serve customers in Hickory and surrounding Catawba County with their insurance and financial service needs. We are here to help with auto insurance, commercial auto insurance, home insurance, renters insurance, life insurance, and more. Contact us today to see how we can help you and your family.

Location

Lance Cook - State Farm Insurance Agent
848 2nd Street NE, Hickory, NC
28601, United States

Hours

Reviews

5.0
281 reviews
5 stars
277
4 stars
3
3 stars
0
2 stars
0
1 star
1

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight exceptional customer service, with agents like Emily and Shawna frequently mentioned for their helpfulness and responsiveness.

Knowledgeable Staff

Customers consistently praise the staff's expertise and ability to explain insurance options clearly, making the process easier for clients.

Personalized Care

Many reviews emphasize the personalized attention and care provided by the agents, making clients feel valued and understood.

Efficiency

The agency is noted for its quick response times and efficient handling of insurance needs, contributing to a smooth customer experience.
  • RJ
    River J
    Nov 14, 2025
    5.0
    Oh gosh, I really couldnt give higher praise. Jess has been an absolute pleasure to work with. Shes been so incredibly friendly, helpful and just generally made me feel seen and that my issue was geneuinely important to her. The DMV was putting me through hell for months and one call to Jess and she solved EVERYTHING. I couldnt have ask for better help!
  • MP
    Megan Price
    Oct 24, 2025
    5.0
    Briana was very helpful and went above and beyond for all possible savings ! Great hospitality and definitely recommend! Hands down 😁you won’t be disappointed!
  • SM
    Sky May
    Sep 26, 2025
    5.0
    Emily strives to be the best. She has given EXCEPTIONAL customer service. She has went above and beyond for my husband and I with our car insurance and homeowner insurance. From getting quotes, to sending information to our lender, to answering any questions we have. She’s been beyond helpful and so kind through the whole process.
  • DA
    Diann Austin
    Jan 25, 2025
    5.0
    I highly recommend the offices of Lance Cook, State Farm Agent, and Mrs. Shawna Cronan. They are very knowledgeable, very courteous and their desire is to treat everyone with respect and fairly. They are always there for you whenever you might need and will do everything they can to help you.
  • AS
    Andy Serrill
    Apr 21, 2023
    5.0
    Emily Hil is an extraordinary person. Personable, smart, punctional, customer focused. She worked with me to get the type of insurance i was looki g for. Thank you Em. Kkmkkkkkkk

Frequently Asked Questions About Lance Cook - State Farm Insurance Agent

Where is Lance Cook - State Farm Insurance Agent located?

It is located at 848 2nd Street NE, Hickory, NC 28601, USA.

What are the business hours for Lance Cook - State Farm Insurance Agent?

The office is open Monday to Friday from 9:00 AM to 5:30 PM and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.