As an Allstate agency in Durham, our knowledge and understanding of the people in this community help us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important – your family, your home, your car, and more.You can depend on us to help you look at the big picture. What we like best about our jobs is that we can offer customers options for a wide variety of coverage and services.We’re committed to helping Durham residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, we’re available to answer your questions. If you’re already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call us today.
Details
Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by Sherry Reynolds: Allstate Insurance • Apr 05, 2026
Certified by Sherry Reynolds: Allstate Insurance • Apr 05, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 4:00 PM
SaturdayClosed
SundayClosed
Reviews
4.3
109 reviews
5 stars
74
4 stars
15
3 stars
6
2 stars
3
1 star
6
AD
Anisha Danielson
Feb 19, 2026
5.0
Sherry is very professional, knowledgeable, and transparent about the policies she offer. I definitely recommend, 10 out 10!
RA
rebecca aguilar
Feb 13, 2026
1.0
I replaced my roof out of pocket on November 10 and proactively reached out to ask whether I needed to submit proof of replacement and how the credit would be applied. After speaking with Taylor, I was informed that no documentation was required and that I would receive information regarding the credit.
However, when I received my renewal premium documentation in January, I noticed an increase of nearly $400. This prompted me to call again, at which point I was told that the roof age had not been updated and that I did, in fact, need to submit supporting documentation for the work completed.
Because I was initially given incorrect information, I was unable to receive the credit for the period between November 10 and January. This is especially frustrating given that I took the initiative to contact the agency to ensure everything was handled properly.
It’s disappointing that a simple administrative matter was mishandled despite my efforts to address it in advance. Situations like this make it difficult to feel confident that more significant issues related to our home would be managed accurately and efficiently.
I have a call scheduled to speak with Sherry about this matter and will update this post with how this matter was handled.
SR
Samantha Resendez
Jun 29, 2024
1.0
Sherry is an extremely discourteous agent who manipulates people and policies with her responses. I have repeatedly requested that she take me off of her no-contact list, and she has responded by having her assistant Taylor harass me via emails. This is ignorant, and werid I would like to have to be transferred out of this unprofessional company as soon as possible!
PD
Pamela Drew
Mar 19, 2024
1.0
I have never been so humiliated in my life. Their front desk staff is very unprofessional, unpleasant and incompetent. I had a cancellation issue that was an Allstate mistake and Dalia was not willing to reinstate as I requested. I was able to find another agent that requested a reinstatement of my 13 year old policy and the results was satisfactory. I would NOT recommend this agent until she updates her staff!
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Certified April 05, 2026Yext Knowledge Graph
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