Business Details
About
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NC-8492407 Our goal is to be the first choice for insurance and financial services in the Charlotte Metro area. We strive to provide proficient, knowledgeable and friendly service to all of our customers while continuing to sharpen our industry skills, adapt to our changing environment and by setting a standard for individual annual reviews. We are happy to provide Mecklenburg county with auto insurance, life insurance, homeowner’s insurance, renter’s insurance, business insurance and much more.
Location
Sarah Pessetto - State Farm Insurance Agent
7845 Colony Road, Charlotte, NC
28226, United States
Hours
Reviews
4.9
142 reviews
5 stars
138
4 stars1
3 stars0
2 stars0
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by agents like Lauren and Averi, highlighting their professionalism, friendliness, and willingness to assist.
Knowledgeable Staff
Many reviews noted the staff's extensive knowledge about insurance options, with specific mentions of agents like Averi and Chris who effectively answered questions and provided tailored advice.
Responsive Communication
The agency received positive feedback for their quick and clear communication, with several customers appreciating timely responses to inquiries and proactive follow-ups.
Personalized Experience
Clients felt valued and cared for, with agents going above and beyond to ensure their needs were met, including personalized assistance during stressful situations.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, recommending the agency for its friendly atmosphere and effective service.
- ARAustin RoseOct 30, 20255.0Excellent customer service. I think I met with Averi, she was fantastic! She was super knowledgeable and friendly.
- NTNetwork With HER TodayOct 13, 20255.0Lauren is great. Very professional.
- GSGeorgia SpenceSep 29, 20255.0Lauren is the best! She is the sweetest and was beyond patient with me. 10/10 recommend
- BSBob SpitznerSep 19, 20251.0Person is innocent Till proven Guilty. Don't ever forget that
- CNcaiden nguyenAug 29, 20255.0Lauren helped me set up my insurance. She was helpful when choosing my coverages. She’s the best!
Frequently Asked Questions About Sarah Pessetto - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Sarah Pessetto - State Farm Insurance Agent?
No, quotes provided online are free of charge.
What payment methods are accepted at Sarah Pessetto - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your billing and payment information by logging into your account through the Digital Pay Payment Center link using your User ID and password.
What are the office hours for Sarah Pessetto - State Farm Insurance Agent?
Office hours are Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 4:00 PM; the office is closed on weekends and certain holidays.
Which types of insurance services are offered?
They offer a variety of insurance products including auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
Can I use a mobile app to manage my insurance and banking accounts?
Yes, the State Farm mobile app allows you to manage accounts, get roadside assistance, file claims, and more.
What nearby real estate agencies are located near Sarah Pessetto - State Farm Insurance Agent?
Nearby real estate agencies include Kay Group Properties, Carolina Peacock Realty, AriNasDa Realty Co., and Everlong Residential.
Are there nearby services that can assist with shipping or printing needs?
Yes, The UPS Store 4568 nearby provides printing, packing, and shipping services which can be useful for your insurance documents.
Where can I find nearby coffee shops or places to relax before or after visiting the insurance agency?
Nearby coffee spots include Dunkin' and Starbucks, great places to relax or prepare for your insurance visit.
If I have questions about billing or payments, who should I contact?
You should contact your agent for questions about bills, payments, or Renewal Coverage Offers. The agent's phone number and email are available on your bill's details page.