Business Details
About
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NC-16815756 Our mission is to become your first choice for all of your insurance needs by establishing a personal relationship with you and helping you understand the risks you face every day. We focus on Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, and Business and Commercial Insurance throughout Burlington, Graham, Mebane and the surrounding North Carolina area. When the unfortunate incidents occur, we will be there to assist you through the good and the bad.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Kristin Vincent - State Farm Insurance Agent
120 W. Front Street, Burlington, NC
27215, United States
Hours
Reviews
4.8
237 reviews
5 stars
216
4 stars
8
3 stars2
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The agency is frequently praised for its friendly, helpful, and responsive staff, with many customers highlighting specific agents like Breana and Mechelle for their exceptional service.
Communication
Customers appreciate the clear and timely communication regarding their policies and inquiries, although there are some complaints about lapses in communication.
Professionalism
The staff is described as professional and knowledgeable, providing thorough assistance and guidance to clients.
Overall Satisfaction
Many customers express high satisfaction with their experiences, recommending the agency for its excellent service and competitive rates.
Issues with Billing
Some customers reported issues with billing and policy increases, indicating a need for better management of account details.
- HHHeather Whitmire Hancock4 days ago5.0Breana Talbert is incredibly helpful and professional. I probably asked her about 800 questions and she was so patient and kind. Thank you for making sure I have everything I needed and saving me money.
- KDkathy duncanNov 10, 20255.0Worked diligently to get me the policy that I was looking for. Great customer service!!
- JJJesseOct 27, 20255.0Breana is amazing! She was the most friendly and helpful when I was searching for a better deal on auto insurance from many different providers.
- KJKeith JaudonAug 25, 20255.0Did not get my paperwork
- CHcallista hayesJul 24, 20251.0I called a week ago to have a vehicle remote from my policy which still hasn't been. I spoke with that young girl that answers the phone. Apparently she didn't make notes on my account. Because she asking me the same questions. I think I need to reevaluate this, you might not be the agent for us. Being that we are not being service accordingly.
Frequently Asked Questions About Kristin Vincent - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What types of insurance does Kristin Vincent - State Farm Insurance Agent offer?
They specialize in Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, and Business and Commercial Insurance.
What are the office hours for Kristin Vincent - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays.
Can I manage my insurance account through a mobile app?
Yes, the State Farm mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What payment methods are accepted at Kristin Vincent - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Is the Kristin Vincent Insurance office wheelchair accessible?
Yes, the office offers wheelchair accessible seating and restrooms, including unisex and accessible restrooms.
Are appointments required to visit Kristin Vincent - State Farm Insurance Agent?
No, appointments are not required, but online appointments are offered for convenience.
What nearby places can I visit before or after my insurance appointment?
You can visit Grove Juice Bar for smoothies, or enjoy a meal at Danny's Cafe or Burlington Beer Works. Arts enthusiasts might explore Art Above Main or the Alamance Fine Arts Academy nearby.
How can nearby transit options help me get to Kristin Vincent - State Farm Insurance Agent?
The nearby Southern Railway Passenger Station in Burlington provides convenient train transportation options for visiting the insurance office.