Business Details
About
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MO-395659 Our office strives to provide State Farm customers with the most efficient and professional service in the St. Louis area. We primarily serve Webster Groves, Kirkwood, Clayton, Brentwood, Affton, Crestwood, St. Louis City, and St. Charles county - in addition to surrounding areas in Missouri and Illinois. We focus on Auto, Home, Life, and Small Business Insurance needs. We take time to complete a personalized comprehensive review of customers' insurance and financial needs. We hope to be the first and preferred choice for your insurance and financial services.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
James Carlton - State Farm Insurance Agent
34 N Gore Avenue, Webster Groves, MO
63119, United States
Hours
Reviews
5.0
471 reviews
5 stars
465
4 stars4
3 stars1
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
The team at James Carlton State Farm is consistently praised for their exceptional customer service, responsiveness, and willingness to go above and beyond for clients.
Claims Handling
Customers report positive experiences with claims processing, highlighting the team's efficiency and support during challenging situations.
Cost Savings
Many clients have noted significant savings on their insurance premiums after switching to James Carlton's agency, often while receiving better coverage.
Professionalism
The staff is frequently described as professional, knowledgeable, and friendly, contributing to a positive overall experience for clients.
- MMMichelle Murphy3 days ago5.0James is the most helpful, responsive agent I've ever worked with! As are all members of his staff. Highly recommend
- DKDan Kinzel4 days ago5.0Everything has been good for over 3 years, steph has been helping me through multiple claims at the same time.
- EGEileen GrantJan 5, 20265.0Hi McKenzie, I wanted to take a moment to sincerely thank you for everything you’ve done for me. From start to finish, you went so far above and beyond what I ever expected, and I honestly don’t have enough words to express how grateful I am. Your determination, follow-through, and care in coordinating with everyone involved — making sure everything was compliant, covered, and completely hassle-free for me — meant more than you know. You handled every detail with such professionalism, patience, and kindness, and you truly made a stressful situation feel manageable. You weren’t just doing your job; you were a steady, reassuring presence, and that made all the difference. You are truly a gem — an absolute angel — and I hope you know how much your outstanding customer service and genuine support impacted me. I fully intend to reach out to James to make sure your efforts and excellence don’t go unnoticed, because you deserve recognition for the incredible work you do. I hope you have a beautiful Christmas and a very happy New Year. We’ll connect again soon to go over the policy — for now, let’s just get through the holidays. Thank you again, from the bottom of my heart. I truly appreciate you, not just as an adjuster, but as a kind and caring human. Warmly, Eileen Ps thank you for Lyft coupon . I wanna note that this review is long overdue all events took place on December 23 so things were very on a time crunch because it was the day before Christmas Eve. Everybody was closing down early. I have a 25-year-old car and locksmith were charging me $500 and also there were some locksmith that were pushy. Unprofessional just seemed like I was a bother another female to bother them, but McKenzie found me a locksmith that I have permanently put on my phone. I want to leave his link here. He is very affordable respectable he worked on my car for an hour. He was very determined to get me a key he was not gonna leave and he gave me two pieces for the price of one and only charged me $200.
- MWMarilyn WeaksDec 31, 20251.0After having James Carlton as my agent for many years without filing a claim; I was the victim of theft. I filed a claim, but it was denied. I asked James to correct the mistake. He said it was not his job to facilitate claims. That leaves his job only to be collecting commissions. He refused to send someone to assess damages caused by the thief. A totally useless agent.
- CCChristopher CattoorDec 14, 20255.0Recently we got some correspondence from State Farm saying we needed to send pictures of our home and it’s surroundings. Before I even had to call in to figure out what was wrong, Barbara had come over and taken the proper pictures and sent them in and the whole issue was resolved! So professional!! It just goes to show the speedy and caring service provided at James Carlton’s office!
Frequently Asked Questions About James Carlton - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are on your bill's details page.
What services does James Carlton - State Farm Insurance Agent provide?
We provide Auto, Home, Life, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance along with financial services.
What are the office hours for the James Carlton State Farm agency?
Our office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays, Sundays, and listed holidays.
Can I manage my insurance policy or get roadside assistance using a mobile app?
Yes, the State Farm mobile app lets you manage accounts, get roadside assistance, file claims, and more.
What payment methods are accepted at James Carlton - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Are appointments required to visit the James Carlton State Farm office?
No, appointments are not required, but online appointments are available and we offer onsite services.
What nearby dining options are available around the James Carlton State Farm office?
Nearby restaurants include The Sushi Station (Japanese cuisine) and Fizzy's Soda Fountain and Grill (American cuisine), perfect for a meal before or after your visit.
Are there any nearby places where I can shop near the James Carlton State Farm office?
Yes, The Webster Groves Bookshop offers print media and shopping, and Never Enough Boutique provides women's clothing and jewelry nearby.
What community and cultural attractions are near the James Carlton State Farm office?
You can visit Old Webster, a vibrant arts and entertainment shopping area, and enjoy events like the Old Webster Jazz and Blues Festival nearby.