Bradford O'Neil - State Farm Insurance Agent

Reviews

• JP

  Jennifer Pipe

  3 days ago
  5.0
  State Farm as a company needs to make some improvements but my 5 star review is not about the company itself. I filed a claim last year May 2025 and I have been given the runaround and it has been a complete nightmare until Marion and JC stepped in to help. They both truly moved mountains for me with my claim. I felt like they truly took the time to care and listen and I am so grateful that they did! They both deserve recognition for their outstanding customer service. Thank you guys!
• JP

  Joy Petersen

  3 days ago
  5.0
  Ra-Chel and Elissa was amazing, they took their time to listen, easy to talk to! Thanks for all the help!
• LL

  Lee ROY (LRJNews)

  Apr 4, 2026
  1.0
  Don’t be fooled by the reviews 💯 — avoid this office. My experience with State Farm and agent Bradford O’Neil has been unacceptable. My 80-year-old parent paid premiums on time for years—never missed a payment—and was paying for coverage he couldn’t even use when it mattered. When a tornado hit, the claim was underpaid EVERYTHING and never finished ignoring invoices, leaving debris in the yard we couldn’t afford to clear. Then our sewer lateral—damaged from that same tornado—was denied, even though we had additional coverage for that. Because the first claim wasn’t handled properly, we can’t even move forward with repairs. Now he’s sitting in a home dealing with sewage—literally smelling sewage WEEKS —while this office delays with no urgency, no real help, and no solutions. Most sad part after the tornado, not a single person from Bradford O’Neil’s office checked on my family. My parent wasn’t even aware of his rights, and was taken advantage of. At this point, it feels like this office is more focused on avoiding payouts than helping the people they insure. Based on conversations in my community, I also have concerns about whether African-American policyholders are being treated fairly with Bradford O’Neil. I can only speak for my experience, but the pattern raises serious questions. If this is how they treat someone who paid faithfully for years, that tells you everything you need to know.
• SE

  S E

  Mar 30, 2026
  5.0
  Griffin was great, helped me with every question I needed. Also helped with the best benifits for me and the family. Definitely make it less stressful. Thank you.
• ZG

  Zach Greenemay

  Mar 16, 2026
  1.0
  I recently worked with Account Manager AG (using initials out of respect and privacy) at Bradford O'Neil State Farm to get quotes for auto and home insurance. We spent over 45 minutes discussing all the details, and I was ready to move forward. Unfortunately, AG realized days later that my spouse had not been included in the home insurance quote, despite my providing this information during our initial discussion. This oversight significantly impacted the premium and our decision. The mistake wasn't discovered until I followed up and questioned the coverage amounts. AG was not transparent about this oversight until I pressed the issue further. While AG was courteous throughout our interaction, this mistake and lack of transparency showed a lack of attention to detail, making me uncomfortable with continuing with this agency. Given this experience, I am concerned about the transparency, accuracy and reliability of their services. Therefore, I will be looking at other State Farm or insurance agencies in St. Louis and cannot recommend Bradford O'Neil State Farm based on my experience.

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