Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
MI-16353915
We offer all lines of insurance and financial products as a way of protection and direction to meet our customers' needs and help them reach their dreams. We treat all of our customers in a caring and professional manner and provide efficient and seamless services. We strive to make significant contributions to the community by living fully the good neighbor philosophy.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- On-site parkingAvailable
Location
Susan Rauser - State Farm Insurance Agent
874 E 8th St, Traverse City, MI
49686, United States
Hours
Reviews
4.9
551 reviews
5 stars
534
4 stars6
3 stars3
2 stars2
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and responsive to customer needs.
Efficiency
Many customers noted the quick and seamless service, with transactions often completed in minutes.
Knowledgeable Staff
Agents are frequently described as professional and well-informed, providing clear explanations of policies and coverage options.
Positive Experience
Customers express satisfaction with their interactions, often highlighting the enjoyable nature of working with the team.
Long-term Relationships
Many reviews mention long-term loyalty to the agency, indicating a strong trust and satisfaction with the service provided.
- MVMatt Vers5 days ago5.0I have been with Susan’s office for years. They are always prompt, professional and helpful. Today was no different with Jennifer’s exceptional help. Very happy with them and State Farm
- CRCarol RichardsonNov 18, 20255.0I spoke with Brenda today to review my Humana Medicare advantage plan. She was prepared and answered all my questions about my policy. She gave me great information about the benefits of this plan. Thank you Brenda.
- DSDON SWANNov 11, 20255.0Hello id just like to say Thank you to the Team @ Susan Rauser state farm I've been with her for years. Im totally old school and still pay my bills Face to Face ,and Beth at the front desk is just so much fun to give my money to each month, shes playful , personable and thoroughly enjoys her job and that matters . Infact ask Beth about her song , she laughs and contributes to whats going on in life , Beth just gets it . Keep up the good work State Farm you have some great employees cherish them. And Thank you Susan its a pleasure
- SASara AlexanianNov 3, 20255.0My husband Joe and I have been buying Auto and Homeowners Insurance for our entire adult lives. Those reading this are free to guess our ages based on the fact we have been married for 46 years. We had the pleasure of working with Maureen Comiskey this time, and it was the FIRST AND ONLY TIME we had FUN buying the insurances. Professional, knowledgeable, kind, generous of spirit with a TERRIFIC sense of humor, that’s our review of Maureen. If you need insurance or just have a question, she is the woman for you.
- RHRichard hardickOct 31, 20255.0Beth helped me this morning regarding questions I had on our Car Insurance . She took the time required to explain in detail several questions on a recent accident I had and how it would affect our policy. By the time I left, I had all my questions answered. I apologized for asking so many things but explained that my wife and I were a little confused since we had no tickets or accidents ever and wondered how it would affect our policies. I appreciate the time she took to make sure I left understanding the details of my policy.
Frequently Asked Questions About Susan Rauser - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Susan Rauser - State Farm Insurance Agent?
No, you can get a free quote online without any charge.
What payment methods are accepted at Susan Rauser - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Access your account through the Digital Pay Payment Center by logging in with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Their phone number and email are available on the details page of your bill.
What services can I use with the State Farm mobile app offered here?
The app helps manage insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service provide?
It includes towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the business hours of Susan Rauser - State Farm Insurance Agent?
They are open Monday to Friday from 8:30 AM to 5:00 PM, and closed on Saturdays, Sundays, and major holidays.
Is the Susan Rauser office wheelchair accessible?
Yes, it has wheelchair accessible entrance, seating, and restroom facilities.
What nearby places can help me find Susan Rauser - State Farm Insurance Agent?
Nearby you can find Family Fare Supermarket and Potter's Bakery, which are good landmarks on E 8th St in Traverse City.
Are there other related financial or insurance services near this location?
Yes, nearby are State Farm - Susan Rauser financial services and Vero Retirement Services, both offering related insurance and financial products.
What amenities nearby could I visit before or after my appointment?
You might enjoy visiting Cherry Blossom Massage & Spa for relaxation or Courtyard Fine Art gallery for cultural experiences.