Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
MI-16353915
We offer all lines of insurance and financial products as a way of protection and direction to meet our customers' needs and help them reach their dreams. We treat all of our customers in a caring and professional manner and provide efficient and seamless services. We strive to make significant contributions to the community by living fully the good neighbor philosophy.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- On-site parkingAvailable
Location
Susan Rauser - State Farm Insurance Agent
874 E 8th St, Traverse City, MI
49686, United States
Hours
Reviews
4.9
563 reviews
5 stars
545
4 stars7
3 stars3
2 stars2
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Beth, Jennifer, and Maureen for their exceptional service.
Efficiency
Many reviews noted the quick and efficient handling of requests and claims, with several customers expressing satisfaction with the speed of service.
Professionalism
The team was frequently described as professional and attentive, providing clear explanations and support throughout the insurance process.
Positive Experience
Overall, customers reported a high level of satisfaction with their experiences, often mentioning a sense of trust and appreciation for the agency's support.
- AHAngela Hautala5 days ago5.0Brenda was a big help choosing health insurance. Great service.
- KBKimberly BurdineJan 5, 20265.0Jennifer was extremely helpful and very kind and knowledgeable. I always recommend you to anyone who asks about insurance. Thank you Jennifer!
- AWAllyn WeinertDec 17, 20255.0I came into the office today, and Beth was great. She finished her phone call and made two copies of my "Proof of Insurance". I had mistakenly tossed the mailed copy. Thanks!
- GAGabe AndersonDec 13, 20255.0Beth made it so easy to add coverage for a Snowmobile. She was an effective communacator and made additions in no time. Gabe A.
- JSJerry SuraDec 11, 20255.0I was a walk-in and not very hopeful. Beth was patient and encouraging and we resolved the difficulty at the reception counter. Happy encounter.
Frequently Asked Questions About Susan Rauser - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Susan Rauser - State Farm Insurance Agent?
No, you can get a free quote online without any charge.
What payment methods are accepted at Susan Rauser - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Access your account through the Digital Pay Payment Center by logging in with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Their phone number and email are available on the details page of your bill.
What services can I use with the State Farm mobile app offered here?
The app helps manage insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service provide?
It includes towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the business hours of Susan Rauser - State Farm Insurance Agent?
They are open Monday to Friday from 8:30 AM to 5:00 PM, and closed on Saturdays, Sundays, and major holidays.
Is the Susan Rauser office wheelchair accessible?
Yes, it has wheelchair accessible entrance, seating, and restroom facilities.
What nearby places can help me find Susan Rauser - State Farm Insurance Agent?
Nearby you can find Family Fare Supermarket and Potter's Bakery, which are good landmarks on E 8th St in Traverse City.
Are there other related financial or insurance services near this location?
Yes, nearby are State Farm - Susan Rauser financial services and Vero Retirement Services, both offering related insurance and financial products.
What amenities nearby could I visit before or after my appointment?
You might enjoy visiting Cherry Blossom Massage & Spa for relaxation or Courtyard Fine Art gallery for cultural experiences.