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MI-9691148 We are excited to work with the people of Lambertville, Temperance, Ottawa Lake and Toledo Communities. Our goal is to provide great personalized service in an increasing impersonal world. We strive to make sure you have the coverage you need when you need it. To check out our growing team please give us a call!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Tom Donovan - State Farm Insurance Agent
8177 Secor Rd, Lambertville, MI
48144, United States
Hours
Reviews
4.9
274 reviews
5 stars
268
4 stars1
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and professional, particularly highlighting agents like Connie, Madison, and Sara.
Knowledgeable Staff
Many reviews noted the staff's expertise and ability to provide clear, informative answers to insurance-related questions.
Cost Savings
Several customers reported significant savings on their insurance premiums, often due to the assistance of agents in finding better coverage options.
Positive Experiences
Overall, customers expressed high satisfaction with their experiences, often recommending the agency for its attentive service and effective problem-solving.
Mixed Reviews
While most feedback was positive, there were a few negative experiences regarding claims handling and communication issues.
- ALAndrew Lloyd6 days ago5.0My experience was excellent for I had a tire rod issue and my back tire started to wobble and I pulled over and seen I needed a tow called top office and Madison assisted me with excellence and helped me great and I had no problem with tow great people
- IIIntelOct 24, 20255.0Connie at State Farm is a phenomenal agent!! She not only listened to me patiently and gave me suggestions but she took a lot of time out of her day to work some quotes for me to save me as much money as possible. These days that is super appreciative and I would stay with State Farm just because she's an agent that is how much money she saved me per month.
- DWD WorlineOct 16, 20255.0I recently was involved in a car accident and immediately contacted Tom Donovan's office and worked with Connie. They made an unpleasant situation better and took care of everything. The whole process was handled so smoothly and within that day! Such a wonderful team to work with! Thank you Connie!
- MJMichelle JohnsonOct 13, 20255.0Connie was amazing! Leased a new vehicle over the weekend and needed to drop another vehicle. Couldn't decide if I wanted liability only or comp only. With her help we came to an agreement that helped me save some money! Always a pleasure dealing with Tom Donovans office!!
- MMMelanie MichelsonOct 8, 20255.0I had such a great experience with customer sevice here! Connie was friendly, attentive, and went above and beyond to make sure all of my questions were answered. It’s rare to find people who genuinely care about helping customers, but she made the process easy and stress-free. I really appreciated Connie’s professionalism and positive attitude—highly recommend!
Frequently Asked Questions About Tom Donovan - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I need to pay to get an insurance quote online from Tom Donovan - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted at Tom Donovan - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website, enter your User ID and password to login and view your billing and payment information.
What are the office hours for Tom Donovan - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I manage my insurance policies using the State Farm mobile app?
Yes, the mobile app helps manage insurance and banking accounts, get roadside assistance, file claims, and more.
Is it possible to purchase a policy online through Tom Donovan's agency?
Typically, you can purchase a policy online at the end of the quote process. If not, contact your selected agent or Customer Care.
Are there any nearby places I can visit after my appointment at Tom Donovan - State Farm Insurance Agent?
Yes, nearby places include the Arctic Cafe, an ice cream shop and cafe perfect for a treat; Sidelines, a sports bar and American restaurant; and 734 at The Yard, a coffee shop and beer garden where you can relax.
What local wellness or health services are near Tom Donovan's office?
Nearby health-related services include Dr. Mark Neumann's clinic, Hospice of Northwest Ohio, and Stateline Oral and Maxillofacial Surgery.
Are there any fitness or beauty spots close to Tom Donovan - State Farm Insurance Agent?
Yes, Body By Jodi gym and Country Side Retreat beauty and nail salon are close by for fitness and relaxation needs.
How can I contact Tom Donovan - State Farm Insurance Agent?
You can call the main phone number at +1 734-568-6017, email tom@tomismyagent.com, or visit their website at https://www.tomismyagent.com/