Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
MI-7319661 Our office strives to be your first choice for Insurance and Financial Services in Grand Haven! We will provide an unmatched understanding of the importance of Auto, Life, Home, and Financial Services for you and your family. We take pride in providing remarkable customer service to everyone we meet and playing an active role in the Grand Haven and Spring Lake area.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Sam Martin - State Farm Insurance Agent
1475 Robbins Rd, Grand Haven, MI
49417, United States
Hours
Reviews
4.8
211 reviews
5 stars
190
4 stars
8
3 stars
4
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and responsive staff, highlighting individual agents like David, Lindsey, Kailee, and India for their exceptional service.
Cost Savings
Many reviews noted significant savings on insurance premiums after switching to this agency, with customers expressing satisfaction with the competitive rates offered.
Professionalism
The team was frequently described as knowledgeable and professional, with agents taking the time to explain policies and options clearly.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to billing issues and customer service, indicating some inconsistency in service quality.
- NDNathaniel DeanDec 21, 20255.0David is great to work with and he saved me a considerable amount for the same coverage!
- AFAndrew FortierDec 19, 20255.0I had a great experience working with David! I switched from a competitor and David made the process super quick and easy. Saved me money, too! I would definitely recommend!
- SHSamuel HodgeDec 18, 20255.0david guerra was the nicest and most helpful agent ever
- SMSarah MurrayDec 17, 20255.0Great experience & customer service with Lindsey in this office. She was prompt and collected necessary information in a way that works for my busy schedule. Wouldn’t hesitate to work with her if opportunity arose again!
- BKBrian KerwinAug 8, 20255.0Absolutely the best insurance provider on the planet, always helpful friendly staff when calling the office. I live a long ways from the office in Northern Michigan, but it feels like a small town vibe when calling.
Frequently Asked Questions About Sam Martin - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Sam Martin - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Sam Martin offers free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill.
What services can I access through the State Farm mobile app?
The mobile app helps manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, battery, or tires, one-hour locksmith services, and one-hour mechanical labor for select services.
Can I purchase my insurance policy online through Sam Martin - State Farm?
Typically, you can purchase a policy online at the end of the quote process. If not, please reach out to your selected agent or Customer Care.
What are the office hours for Sam Martin - State Farm Insurance Agent in Grand Haven?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays.
What payment methods are accepted at Sam Martin - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Is Sam Martin - State Farm Insurance Agent accessible for people with disabilities?
Yes, the office has wheelchair-accessible entrances, parking, seating, and restrooms.
Are there nearby places of interest around Sam Martin - State Farm Insurance Agent for visitors to explore?
Yes, nearby places include Skoops Ice Cream for treats, Bethany Christian Services for social services, and Kid's Kourt daycare for families with children.
How can nearby financial institutions like Lake Michigan Credit Union support customers of Sam Martin - State Farm?
Customers can coordinate mortgage, banking, and financial services with nearby institutions such as Lake Michigan Credit Union and its brokers, enhancing their financial planning alongside insurance services.