LeAndra Champnella: Allstate Insurance

Reviews

• VH

  Visha Harrison

  Dec 24, 2025
  1.0
  Absolutely the worst insurance agency ever purchase. The policy on December 4 had to obtain my drivers record from Secretary of State cancellation notice sent out December 16 which I received on Christmas Eve reason for termination of policy revolt license when my driving record clearly states my license isn’t revolked. did everything possible to make sure everything was OK zero communication do not go to this insurance agency it is absolutely the worst refund not processed. No communication. Do not go to lachampella agency. I absolutely didn’t want to give them a star, but I had to give a star to post this review
• HH

  Hannah

  Jun 22, 2023
  5.0
  The Champnella's have provided excellent service and customer care throughout my entire insurance process. They are well-versed in the best rates and offerings. I'm grateful to use them for my car insurance and in the future for my home. I highly recommend the Champnella Agency for any insurance needs!
• RR

  Robin Russell

  Sep 3, 2021
  5.0
  Alyssa Turner did an excellent job reviewing all the information regarding my policy changes. She was always available by phone and answered all emails from me promptly. Great service.
• MA

  M. A.

  Mar 1, 2021
  1.0
  I’ve been a customer with the LeAndra Champnella since 2013 for my home insurance and some of the time for my Auto Insurance. They used have good customer service back then. However, now they are the worst Allstate office. I signed up with them for my auto insurance on August 26, 2020 and paid premium in full. Four days later I got billed $264. I called them and asked why, and the main agent Amanda who works there and answers most of the calls said that I missed submitting the document which I did submit and requested that she take a closer look. She verified that it was there and promised me that I will get a full refund within few days. Long story short it has been 6 months and I never received anything and I started incurring late fees since she told me not to pay the balance until it’s fixed, and they deducted that amount through the Easy pay she setup. I was following up with her and every time I call, Amanda tells me that they are waiting on the underwriters to approve refund. I called over 15 times through the past 6 month and every time she tells me the same story except she started telling me that she will fix it manually which never happened. On top of all that she never calls back. I guess to try to avoid solving my issue, on four occasions Amanda told me that she’s helping another customer and that she would call me back by the end of the day which she never does.

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