The Principal Agent, Bruce Cohee, was a former Regional Sales Manager with Nationwide for 16 years and was in charge of hiring, supervising and training Nationwide Agents in Maryland. In July of 2000, he went into agency work and opened an insurance office in Towson. In 2004, he opened an office on the Eastern Shore on Kent Island and in 2013, opened another office in Baltimore. The offices serve customers who have been with Nationwide for 60+ years and many new customers just joining the family. Unlike the 800# and internet companies, our office boasts personalized customer service where you don't talk to a different person every time you call. Feel free to stop by for a cup of coffee and a chat.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.