Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
MD-3000180169
The mission of the Karen Michaels State Farm Insurance Office is to provide our customers with a great value on auto insurance, home insurance, business insurance, life insurance, and more. We are here to be the first and ultimate choice for all of Maryland, Delaware, and Pennsylvania insurance needs.
Details
- Requires appointmentNot available
- Online appointmentsNot available
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Karen Michaels - State Farm Insurance Agent
2280 Pulaski Highway, North East, MD
21901, United States
Hours
Reviews
4.9
1,519 reviews
5 stars
1,460
4 stars
35
3 stars4
2 stars8
1 star12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by the staff, highlighting specific agents like Tammy, Mimi, and Scotty for their exceptional support.
Efficiency
Many reviews noted the quick response times and efficient handling of inquiries and policy changes, with several customers expressing satisfaction with the speed of service.
Knowledgeable Staff
Reviewers frequently mentioned the staff's thorough knowledge and ability to explain insurance details clearly, which contributed to a positive customer experience.
Overall Satisfaction
Overall, customers expressed high levels of satisfaction with their experiences, often recommending the agency to others and noting their long-term loyalty.
- LLLa'Shawn Lancaster5 days ago2.0State Farm has provided me with great service up until recently. November 11 2025 I purchased a vehicle for my business and called State Farm from the tag anf title service location to add the vehicle before leaving the title office. The young lady I spoke with took all the required information and we ended the call. I assumed everything was taken care of, the next week or week and a half, I call State Farm back because I didn't see the Nissan on the app with my other car. I was informed that the vehicle was covered and may take a while to show and link the business vehicle with your personal vehicle, it was strange to me but I said ok. Another week or two go by, my husband purchased a car, so he calls State Farm to add his car and whomever he spoke to on the phone says "We have your car added it's the 2017 Nissan Altima right" he replies no that's my wife's car, I want to add a different vehicle. Throughout the entire time I'm still uneasy because I did not receive insurance cards and the car still is not showing online. I call State Farm again, this time I'm highly irritated because I receive a notice from MVA that I need to provide proof of insurance, as I'm on the call, I'm finally told the car was not covered by insurance there were just so the notes on the account regarding adding it. The nice gentleman explained everything and as much as I wanted to bomb him out, I couldn't because it was not his fault, he was simply there to clean up someone's else's mess. During our phone call he assured me that the insurance was in full effect, he had me pay a premium fee, sent me an email confirmation of everything including the notice he sent to MVA. 2 weeks later I get another notice from MVA stating my registration is suspended. I'm highly annoyed, irritated, and point blank pissed🤬. So I call State Farm again, research has to be done again and Sam AKA Samantha will call me back🙄. Received the return call and they are unable to back date that far unless she sends a request to the underwriting dept who will research, takes 20-30 days, I should have to pay the back date premium of 206.00, keep in mind there's no garuntee they'll approve it. I told Sam ok that's fine send the request but then thought again it made no logical sense to pay 206 to State Farm when I can just pay MVA 200. On top of that wait 20-30 days on the underwriting dept to do resesrch and they could still come back and deny the request. State Farm really put Mr through the ringer with this one. I am currently looking for another insurance company. For all 3 of my vehicles and my house. I plan to move all my accounts. This has been the worst experience ever. I'm leaving a 2 star becsuse of the young gentlrman who attempted to resolve my issue and actually told me the truth about my business vehicle. Everyone else who was incompetently involved can GO TO HELL.
- TKTom KurzejaJan 2, 20265.0Chayna and Mimi provided me with absolutely outstanding and cheerful service. They could teach a class on customer relations.
- RWRhonda WhittakerDec 31, 20255.0I love the State Farm. These people are amazing. They take their time their professional. They help you. They walk you through step by step. They're just amazing people. I love this State Farm, especially Karen Michaels State Farm. Very caring and professional would definitely recommend
- SHSusan HesterDec 26, 20255.0So happy with the customer service in this office especially from Scotty who is always so helpful and knowledgeable. Highly recommend them!
- BPBill PrestonDec 22, 20255.0Within minutes after posting an online request for quote, Fida contacted us to offer help. It was the catalyst we needed to consolidate, organize, review and hopefully save on our 7 insurance policies that were scattered across multiple insurance providers. The call took 2 hours and 16 minutes where Fida provided valuable information, guidance, solutions and patiently worked with us to an extremely positive ending. Fida's help, knowledge, skills and thoroughness were top notch Thanks to her efforts, we have consolidated all 7 policies SAVING $2712.72 per year! Whoo Hooo Fida Great Work and Thank You Merry Christmas for sure
Frequently Asked Questions About Karen Michaels - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Karen Michaels - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at Karen Michaels - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Karen Michaels - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM, and closed on Saturdays, Sundays, and major holidays.
Is the Karen Michaels - State Farm Insurance Agent office accessible for people with disabilities?
Yes, the office has a wheelchair accessible entrance and free parking.
Can I manage my insurance policies and claims using the State Farm mobile app provided by Karen Michaels?
Yes, the mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
Does Karen Michaels - State Farm Insurance Agent offer any onsite services?
Yes, onsite services are available at this location, and appointments are not required.
How can I contact Karen Michaels - State Farm Insurance Agent?
You can call the main phone number at +1 410-287-5800 or email karen@karenmichaelsinsurance.com.
What nearby places can I visit before or after my visit to Karen Michaels - State Farm Insurance Agent?
You can visit Dole's Essential Snowballs for ice cream and smoothies, Jayzees for pool and recreational activities, and Pleasant Pet Resort for pet grooming and services.
Are there nearby real estate agencies around Karen Michaels - State Farm Insurance Agent?
Yes, several nearby real estate agents such as Dale Jones Realtor, Pam Cruz Realtor Re/Max Vision, and RE/MAX Vision - Julie Strickler are close by.
Is there a place nearby Karen Michaels - State Farm Insurance Agent to relax or enjoy recreational sports?
Yes, Jayzees offers a sports and recreation venue with pool, billiards, and a swimming pool, and JAYZEES POOL SUPPLIES is also nearby if you need swimming pool supplies.