Austen's Insurance Agency has served the insurance needs of people in Baltimore, Maryland, and the surrounding areas for decades. With over 80 years of experience, the highly knowledgeable staff at our family-owned insurance agency specializes in all types of coverage. We are a full-service, multi-line, independent insurance agency that serves the needs of more than 1200 individuals, families, and businesses. Personalized care is our top priority. In an era where most businesses see you as a number, we know every one of our customers by name.
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Certified by Austen's Insurance Agency • Mar 15, 2026
Certified by Austen's Insurance Agency • Mar 15, 2026
Reviews
4.9
12 reviews
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M E C
Dec 3, 2024
5.0
Finding adequate and safe coverage for Baltimore City rental properties is difficult and can be expensive. Ed and his team worked closely with us to keep our properties (and tenants) safely covered at surprisingly reasonable prices. When new coverage became available, Ed helped us get the best deals. He's always there to answer questions. His service is comprehensive and personal. That's why we have worked with Ed for almost 20 years! Thank you!
NG
Najee G
May 28, 2024
5.0
My dad introduced me to Austen's Insurance about 15 years ago. Two houses and six cars later, I still turn to them for any questions regarding home and auto insurance. They respond quickly and always find the best deals. Now, my daughter is also a customer. Thank you so much for all the help!
Frequently Asked Questions About Austen's Insurance Agency
What types of insurance coverage does Austen's Insurance Agency offer?
Austen's Insurance Agency specializes in all types of coverage including auto, boat, business, motorcycle, life, and home insurance.
Where is Austen's Insurance Agency located?
It is located at 3407 Eastern Boulevard, Middle River, MD 21220, USA.
What are the regular business hours for Austen's Insurance Agency?
They are open Monday from 9:00 AM to 6:00 PM, and Tuesday to Friday from 9:00 AM to 5:00 PM. The agency is closed on Saturdays and Sundays.
Does Austen's Insurance Agency offer extended hours?
Yes, extended hours are available by appointment.
How can I contact Austen's Insurance Agency?
You can reach them by phone at +1 410-686-4700 or email at eausten@austensinsurance.comcastbiz.net.
Is Austen's Insurance Agency independently owned and operated?
Yes, it is a family-owned, full-service, multi-line, independent insurance agency.
What makes Austen's Insurance Agency stand out from other insurance providers?
They offer personalized care and know every customer by name, serving over 1200 individuals, families, and businesses with more than 80 years of experience.
Are there any convenient places nearby where I can grab a meal before or after visiting Austen's Insurance Agency?
Yes, nearby dining options include McDonald's for fast food and breakfast, By The Docks for seafood and American cuisine, and Dunkin' Donuts for coffee and snacks.
What nearby services can I use related to financial or legal needs when visiting Austen's Insurance Agency?
You can visit Fogle's Tax Services for accounting and financial advice, The Law Offices of Gerald A. Zimlin for legal services, and Western Union for money transfer services nearby.
Are there any nearby amenities that could be useful during my visit to Austen's Insurance Agency?
Yes, several nearby amenities include Walgreens pharmacy for health and beauty supplies, multiple gas stations like Sunoco and Marathon, a variety of ATMs including First National Bank ATM, and entertainment options like Bengies Drive-In Theatre.
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Certified March 15, 2026Yext Knowledge Graph
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