Roosevelt Elivert: Allstate Insurance

Reviews

• MB

  Meritane Beausejour

  Apr 23, 2026
  1.0
  I was hit by one of their customers who was clearly at fault. Even though they admitted their client caused the accident, it took forever for them to actually move the claim forward. Their excuse? They “couldn’t locate their own customer.” How is that even possible? After endless follow-ups on my end, they finally decided to process the claim so I could get my car repaired. But the nightmare didn’t stop there. They told me to pick up a rental car through Enterprise Rent-A-Car while my vehicle was in the shop. Sounds standard, right? Wrong. When I got there, I was told I had to pay for the rental upfront—something no other insurance company has ever made me do in this situation. Trying to reach their customer service was another headache. It’s nearly impossible to get someone on the phone, and when you finally do, you get inconsistent information. Eventually, they told me I’d be reimbursed for the rental. So I paid out of pocket, returned the car, and waited… and waited… and guess what? No reimbursement check ever showed up. When I followed up, Mandy from Glen Burnie office,suddenly changed the story and said I was supposed to upload the bill myself for “review.” This was never clearly communicated before. Now I’m stuck wondering if I’ll ever see that money again. This isn’t even my first bad experience with Allstate. I previously had a policy with them and canceled it for a reason. They were quick to take my payments, but when I filed a claim for a leaking roof, they dragged the process out for an entire year—only to deny proper replacement and suggest patching a roof that clearly needed more serious work. Between the delays, poor communication, and refusal to follow through, this company has been nothing but frustrating. Save yourself the stress and stay far away.
• SB

  Sharon Bostic

  Jan 14, 2026
  5.0
  Marcus has been a pleasure to work with. I reached out to review my policy and save money and he delivered! Thank you, Marcus!
• TG

  Towana Gilmore

  Nov 10, 2025
  5.0
  The representative Claudia Reyes was very professional and courteous and helpful and patient. She explained everything and answered all of my questions and concerns.
• TN

  Tran Nguyen

  Mar 7, 2024
  5.0
  I highly recommend the Roosevelt Elivert Allstate Office for all your insurance needs. Tiffany Bautista is the best! She is extremely knowledgeable and delivered outstanding customer service. She was able to provide the most cost effective policies for my family. My experience with Tiffany during the entire process was pleasant and positive. Thank you, Tiffany!
• AN

  Alyssa N

  Jun 11, 2021
  5.0
  Mr. Roosevelt Elivert and his team allowed me to have a wonderful experience obtaining insurance for my family and I. We are incredibly grateful for his knowledge and professionalism.

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