Theresa Scott: Allstate Insurance

Reviews

• CD

  ChrissyGirlz&& DKNx3

  Sep 12, 2025
  1.0
  My experience with this agency was disappointing, particularly regarding communication and policy management. After vacating the property, I was unexpectedly kept on the insurance policy for an additional three months. Despite sending multiple emails to both the general contact and Theresa directly, I received no response. When I called to request a simple address change, I was told to call back due to her being busy. Subsequent calls went unanswered. However, when I requested to cancel the policy, she suddenly had time to assess my new home for coverage, despite my repeated requests to cancel outright. I was told cancellation documents would be sent, but they never arrived. After numerous follow-ups, I finally spoke with another representative who promised to process the cancellation. Three months later, I received confirmation, only after insisting once again. While the financial impact was minimal, the lack of transparency and responsiveness was frustrating. I hope others have a smoother experience. God bless you all
• RD

  Richard Dabbs

  Nov 15, 2017
  4.0
  It was a pleasure talking with Theresa Scott in helping me save money on my car insurance.It is easier to talk to a person then on the phone to a machine.

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