Shanda Hayden: Allstate Insurance

Reviews

• CL

  chris locke

  Jan 28, 2024
  5.0
  Awesome
• WA

  Wade Adams

  Jan 15, 2021
  5.0
  Everything is going just fine with the service. Whenever I have had an issue I get a response immediately and I get my issue resolved...Casey is on top of her game..This office is very attentive to our needs..I would highly recommend them...
• RS

  richard skelton

  May 6, 2016
  1.0
  Horrible agent that runs an incompetent office. Forgot to update the MVA to my insurance status causing me to accumulate hundreds of dollars in fines while still charging me for my auto policy for months. When I finally had enough and left for another insurer they neglected to halt the renters insurance with the auto policy even though I specifically requested to terminate ALL accounts. I never received another bill from Allstate, then 2 years later, I received a letter from a collection agency stating I owed for the renter policy. I contacted Allstate who informed me they could not adjust the balance, even though I had proof that I had a policy through another company for the time in question, because the debt was over a year old. Again, I had no idea this account even existed for that year because my bills stopped with the auto policy. I confirmed with Allstate my phone number, address, and e-mail on file were all correct, yet no attempts where ever made to contact me even though my bill was never paid. They just continued to charge me for month after month letting the bill accumulate to a balance of $80 for a $10 a month policy. I switched to Agent Dave Gillis with StateFarm after the MVA issue and couldn't be happier. Night and day comparison. If you're in the market for a new policy, or simply tired of the antics from this office, I would highly recommend getting a quote from them first and checking other options.

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