Certified by Liz Sherstad - State Farm Insurance Agent • Mar 01, 2026
Reviews
5.0
432 reviews
5 stars
429
4 stars2
3 stars1
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Victoria and the team received high praise for their friendly, attentive, and knowledgeable service, making the insurance process smooth and stress-free.
Expertise
Customers appreciated the thorough explanations and personalized assistance provided by agents, particularly Victoria, in navigating policy options and coverage details.
Efficiency
Many reviews highlighted the quick response times and efficient handling of insurance needs, with several customers noting the ease of switching to State Farm.
Value
Numerous customers reported significant savings on their insurance premiums while receiving better coverage compared to previous providers.
YW
Yolanda White
5 days ago
5.0
I was referred by a friend who ramped and raved about this office. I was supposed to call but Victoria called me, that was impressive all by itself. She is the Best! She assisted me thru the transfer process and once she had my info, she called me and went over my policy with me. Awesome customer service, very friendly, transparent and understanding. I’m at this office to stay 😊
PJ
Philip Jackson
Feb 24, 2026
5.0
Always great and attentive service.
RD
R D
Feb 21, 2026
5.0
The team here is great to work with, they are prompt, courteous and knowledgeable. Provided me with a homeowner’s insurance quote quickly and supported discussions with my lender. Thank you Victoria for all your help!
CD
Casey Delivuk
Feb 19, 2026
5.0
Victoria was amazing. She helped me in more ways and I’m forever grateful! Thank you Victoria and State Farm for this great experience!
TR
Tunga Rukundo
Feb 17, 2026
5.0
Victoria was incredibly helpful and patient throughout the entire process. She took the time to walk me through different policy options and explained everything using real-life examples that actually made it easy to understand. I never felt rushed or pressured, just genuinely supported in making the right decision. I’m so glad I worked with Victoria! She made the whole process easy and understandable.
Frequently Asked Questions About Liz Sherstad - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Liz Sherstad - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact for billing or payment questions?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What services can I access through the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What coverage does Emergency Roadside Service include?
Emergency Roadside Service typically covers: towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, one-hour of locksmith services, and one-hour of mechanical labor for select services.
What are the office hours for Liz Sherstad - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays such as Thanksgiving and Christmas.
What payment methods are accepted at the office?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Can I manage and change my insurance coverage online?
Yes, you can request changes to your coverages online, and they will be forwarded to your agent for processing.
Are there parking facilities available at the office?
Yes, the office has free onsite parking available for customers.
Which nearby real estate agencies could I visit when in the area?
Nearby real estate agencies include O'Conor and Mooney Realtors-Valeri Marriott, Castlebridge Properties, and Prewitt Realty. These could be useful if you are looking to buy or sell a home and need insurance services in coordination.
What local dining options are near Liz Sherstad - State Farm Insurance Agent?
Nearby restaurants include Pancho Villa Baltimore (Mexican cuisine), Gypsy Pub (American food), Pancho Villa Restaurant (American diner), and Home Maid (American restaurant and cocktail bar), great for grabbing a meal before or after your visit.
Are there health and wellness services close to the insurance office?
Yes, several health services are nearby such as Lorraine Garcia (psychotherapist), Chris Hammond Acupuncture, Federal Hill Acupuncture, Baltimore Acupuncture Center, and Michael Jacobs, MD (orthopedist). These could be convenient for clients seeking complementary services.
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Certified March 01, 2026Yext Knowledge Graph
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