This profile is uncertified and using publicly sourced data
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Business Details
About
Auto Insurance AgencyBusiness Communication ServiceHome Insurance AgencyInsurance AgencyTitle Insurance CompanyLife Insurance AgencyMotorcycle Insurance AgencyRenter's Insurance Agency
Universal Insurance Agency boasts legendary Service for Business Insurance Policy Holders and Personal Lines. This is our mission at Universal Insurance Agency. We are committed to business owners and local families. We strive to be the most trusted insurance agency in our community. We will earn your trust by providing the best quotes, customer service, knowledge, and professionalism beyond our client’s expectations. We recognize you come to us to protect their most vital and valuable possessions. We believe in honesty, family values, innovation, and community involvement. This is our culture and our road to the future. We offer auto insurance, home insurance, business insurance, and much more to Worcester and all of Massachusetts.
Location
Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.