We are OPEN! Please call us or visit our website for a quote. 413-594-4757 E.J. O'Neil Insurance Agency has been the leading home and auto insurance agency in Western Massachusetts since 1898. We have a passion for saving you money!
I’ve been with O’Neil insurance Agency for over 30 years. Both my home and car are covered. They are always willing to answer questions and assisted me with insurance needs. My contact person has been Barbara she is very helpful and knowledgeable she has answers to any related insurance issues.
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Betty Daudelin
Nov 11, 2025
5.0
E J O'Neil has been my insurance agent since I was in my early 20s. I've been using them for over 42 years now and they always have given top-notch service! Highly recommend using them.
AR
Angelica Rojas
Nov 7, 2025
1.0
Went there today to switch insurances, staff was very unprofessional and quite rude. Dillan seemed like he didn’t know how to do his job in the slightest bit to be honest. Did not leave satisfied with their services and I for sure won’t be going there again.
MC
Michael C
Nov 4, 2025
5.0
Great experience overall. Highly recommend using them if you are looking to adjust your rates lower. Fair prices, good customer service, always answered the phone during business hours, and very responsive when in need.
CG
C G
Oct 25, 2025
5.0
I'm SO glad I switched to EJ O Neil insurance agency! I was with a big insurance agency out of Northampton for many many years, but the service response for basic interactions became very poor, while the price only skyrocketed. EJ O Neil got back to me right away and found competitive policies that saved me a significant amount. They got me set up with Traveler's insurance for both home and auto and not only is the price easier on the wallet, I really appreciate the ease of the Traveler web applications - it's really intuitive and easy to understand, see my bills, change payment methods, etc. Even though Chicopee is not as convenient for my location if I need to do something in person (that's super rare anyways) it's totally worth it. Good customer service is becoming so rare these days, but this agency has it down. Definitely recommend.