Business Details
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LA-293960 The mission of Terry Bertrand, State Farm is to serve Jennings and surrounding communities in Southwest Louisiana and Acadiana with quality customer service. We value each customer and understand that our customers have different needs. We are committed to listening and trying to understand the needs of each individual, each family. We know what is important to you and strive to partner with you to protect the things you value. We are ALWAYS glad to serve you and your family in our office, yet we are committed to keeping up with the everchanging electronic age and continue to provide service in the most convenient ways!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Terry Bertrand - State Farm Insurance Agent
1219 Elton Road, Jennings, LA
70546, United States
Hours
Reviews
4.9
174 reviews
5 stars
166
4 stars
7
3 stars0
2 stars1
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of agents like Cathy, Naomi, and Nicole.
Professionalism
The agency is noted for its professionalism, with staff being described as trustworthy, responsive, and accommodating to customer needs.
Long-term Relationships
Many customers have been with the agency for years, highlighting strong relationships with agents and a sense of being valued and cared for.
Accessibility
Customers appreciate the ease of communication, noting that they can always reach a person for assistance, whether in person or over the phone.
Knowledgeable Staff
The staff is frequently recognized for their expertise in insurance products, helping customers make informed decisions.
- EMEric Myers2 days ago5.0We have been with State Farm for at least 20 years I think. My son recently was hit by another driver with State farm insurance. There was no dispute over fault, but we were having an extremely difficult time dealing with SF’s claims dept. We were at wits end and honestly at the point where I understand why many get a lawyer. So I decided to call our State farm representative TB, and spoke with Nicole, and I cannot tell you how impressed I am with her. Nicole has restored our faith in State Farm. She immediately understood where we were coming from and within 24 hours had us on the right track. She is such an asset for State farm.
- KRKatie ReedNov 17, 20255.0Great place. Cathy has always been very helpful every time we set up our policies and had questions . Great staff
- PCPhyllis CartNov 11, 20255.0The Terry Bertrand State Farm Office in Jennings, La has been our insurance provider for over 20 years. The service has been excellent. Our contact has always been Cathy Lejeune. We have a great relationship which makes it easier to understand the business. Sincerely appreciate getting a person on the phone every time you call for help. Everyone is always so professional. When Cathy isn't available the coworkers are cross trained to handle your needs. This is a plus in business for today's world. Thank you for great service. Looking forwards to many more years of business with Terry Bertrand State Farm, Jennings, La.
- CFClaudia FrugeNov 11, 20255.0Cathy Lejeune, is a big help when I go pay my Ins.very polite,answers any guesting I may have. Always helpful.
- CLChris LeBlancOct 28, 20255.0Deanie at State Farm is awesome! She’s super friendly, easy to talk to, and really knows her stuff. Anytime I’ve had questions, she’s quick to respond and always helpful. It’s nice working with someone who actually cares about their customers. Highly recommend Deanie if you need insurance. Big thank you to Deanie and the whole State Farm team for the great service!
Frequently Asked Questions About Terry Bertrand - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.