Business Details
About
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LA-270141 My TEAM and I have over 138 years of experience in the insurance and finance industry, let our family be helpful to your family! We have TEAM members which can help with life insurance, home insurance, renters insurance, auto insurance, boat insurance, gun insurance, ATV insurance, side-by- side insurance, among others for you and your family. We can also help you prepare for retirement and income continuation when you become hurt or sick. Our office has 3 notaries in the agency and offer complimentary notary work for our customers. Our team is licensed in Louisiana, Arkansas, Mississippi, and Texas. You can call us a one stop shop when it comes to taking care of your family with auto insurance and home insurance needs.
Location
Brian Thomson - State Farm Insurance Agent
1512 Texas Avenue, Alexandria, LA
71301, United States
Hours
Reviews
5.0
793 reviews
5 stars
784
4 stars5
3 stars2
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for their friendly, helpful, and professional service, creating a welcoming atmosphere for clients.
Knowledgeable Staff
Customers appreciate the staff's expertise and ability to provide clear, detailed information about insurance options and policies.
Efficiency
Many reviews highlight the quick and efficient service provided by the team, making processes like switching policies or handling claims seamless.
Long-term Relationships
Numerous customers mention their long-standing relationships with the agency, indicating trust and satisfaction over many years.
Positive Environment
The office is described as having a positive and family-like environment, contributing to a pleasant customer experience.
- AAAlicia Ardoin6 days ago5.0Prompt, knowledgeable, professional and caring as always! Great group of people to work with whatever the need.
- RSResa SergentNov 16, 20255.0Stephanie is very nice and polite with me each time I talk with her. And she is always looking for was to help me save money and make suggestion for things that I may need insurance wise.
- GLgarnetta lambNov 10, 20255.0I would like to thank Mr. Brandon Thompson for being very kind and generous. Assisting me with my home owners insurance. I recommend he gets a raise. Keep up the good work
- RWRebecca WhiteNov 6, 20255.0Great service! Thanks
- RMRylee MizellOct 27, 20255.0The level of service provided by the staff of Brian Thomson State Farm is unsurpassed. Any time we have an issue they immediately take charge in getting things done timely and professionally. We never have to stress about the who, what, or when because they take care of everything. Most recently we had two issues just a week apart and Jennifer was super helpful throughout the process. The staff is knowledgeable and kind, and we never feel that they are not 100% committed to our needs.
Frequently Asked Questions About Brian Thomson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Brian Thomson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. The agency offers free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Their phone number and email are available on the details page of your bill.
What services can I access through the State Farm mobile app?
The app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the operating hours for Brian Thomson - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and holidays.
What types of insurance does this State Farm agent provide?
They offer auto, life, homeowners, renters, motorcycle, boat, pet, property, and business insurance among others.
Can I make changes to my insurance coverage online?
Yes, you can request coverage changes online which will then be forwarded to your agent for processing.
Does the agency offer notary services?
Yes, the office has 3 notaries and offers complimentary notary work for customers.
What payment methods does Brian Thomson - State Farm Insurance Agent accept?
They accept cash and major credit cards including American Express, Visa, MasterCard, and Discover.
How can nearby real estate agencies like Ahrens Realty Company help me when visiting this insurance office?
You can consult Ahrens Realty Company for real estate needs before or after meeting with the insurance agent, making it convenient to manage your property and insurance in one area.
If I need locksmith services nearby, where can I go?
Pop-A-Lock, a nearby locksmith service, can assist with key and lock issues, which complements insurance services related to home and auto security.
Are there nearby dining options if I visit the Brian Thomson office?
Yes, Mi Tio Mexican Grill & Bar and The Salad Station are nearby restaurants where you can enjoy a meal before or after your visit.