Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyBusiness Insurance Service
To provide dynamic insurance with personalized service that meets and goes beyond customers expectations. To insure assets, minimize risk, and be the difference maker among my community. License #: KY-DOI975459, OH-1225340
Location
Cooper Downs - State Farm Insurance Agent
2734 Chancellor Drive, Crestview Hills, KY
41017, United States
Reviews
4.9
228 reviews
5 stars
221
4 stars3
3 stars0
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents like Tanner and Grant received high praise for their helpfulness, professionalism, and responsiveness, making the insurance process easy and stress-free.
Cost Savings
Many customers reported significant savings on their insurance premiums, often citing Tanner's assistance in lowering their rates.
Communication
While most feedback highlighted excellent communication, there were some complaints about poor communication during claims processing.
Knowledgeable Staff
Customers appreciated the thorough explanations and knowledge of agents, particularly Tanner and Grant, who helped them understand their coverage options.
Overall Experience
The majority of reviews reflected a positive overall experience with the agency, recommending it for its friendly service and effective solutions.
- BBBilly Bo Baggins3 days ago5.0A brother hooked me up with some Motorcycle insurance so now I can feel comfortable riding to Life is a Highway on the back roads of America.
- NLNatalie LyonsJul 15, 20255.0I’ve been with Geico for 5 years and they were trying to screw me over real bad! I got Tanner today on the phone with State Farm and he helped save me so much money. Thank you!
- MBMichael BramleyJul 15, 20255.0I worked with Tanner for a rental property landlord policy. He was professional and promptly responded to all my inquiries. Additionally he took the time to think about possible scenarios and additional coverage I should consider. This didn’t come across as an upsale at all it was genuine think about it kind of things. When our homeowners with Liberty seemed out of the norm I reached back out to Tanner and ho increased our coverages and gave us a considerable savings. If anyone is reading this and unsure about calling just do it and ask for Tanner. A few minutes of time could very well get you better coverage and save a lot of money. As an added bonus most of my communication was handled over text which was a bonus for me, but he will certainly discuss options over the phone as well. Thanks for everything much appreciated.
- AMAlisha MillsJun 10, 20255.0Very helpful and answered all questions..
- CKCourtney KJun 4, 20251.0I was a client of State Farm home and auto insurance for almost 10 years and never had to truly reach out to them for any claims/ issues until recently. We filed our very first claim for our roof March 2, 2025. During this time, the communication was awful. I would call and leave a voicemail after voicemail trying to get in touch with someone to give us a details and we would either not have our calls returned or would say they didn’t have something in regards to the claim (this wasn’t communicated). During this time, the storms in this area were awful, which then caused internal damage to our home. We were told that they would not cover the damage that was done internally to our home and they would be closing the claim on our roof and would not be helping at all. This back and forth took 13 weeks just for SF to say they would not do anything about the roof. We are now in the process of switching all insurance because of the non-existent communication and the fact that we file one claim in 10 years and they weren’t able to “help manage the risk of every life” as their online mission states.
Frequently Asked Questions About Cooper Downs - State Farm Insurance Agent
What are the office hours of Cooper Downs - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Cooper Downs - State Farm Insurance Agent located?
It is located at 2734 Chancellor Drive, Suite 103, Crestview Hills, KY 41017, United States.
What types of insurance services does Cooper Downs - State Farm Insurance Agent offer?
They offer Auto Insurance, Home Insurance, Life Insurance, Renter's Insurance, and Business Insurance.
What payment options are accepted at Cooper Downs - State Farm Insurance Agent?
Payments can be made via American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Cooper Downs - State Farm Insurance Agent?
You can reach them by phone at +1 859-878-1927 or visit their website at https://www.coveredbycoop.com/
What insurance brands does Cooper Downs represent?
Cooper Downs represents the State Farm brand.
Are there other insurance agencies near Cooper Downs - State Farm Insurance Agent?
Yes, nearby insurance agencies include Nationwide Mutual Insurance Company and Roeding Group Companies, which might be alternative places to compare insurance options.
What financial advising services are available near Cooper Downs?
Nearby places like Hatfield & Becker Financial Services and Trulip Retirement Planning offer financial advising and investment services, useful for clients looking to complement their insurance plans.
Are there medical services close to Cooper Downs - State Farm Insurance Agent?
Yes, there are several medical centers nearby such as UC Health Crestview Hills and St Elizabeth Physicians, which could be helpful for clients seeking health-related insurance coverage.
Does Cooper Downs - State Farm Insurance Agent serve the local community with personalized insurance?
Yes, they aim to provide personalized insurance services that meet and exceed customer expectations, focusing on insuring assets and minimizing risk within the community.