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Cooper Downs - State Farm Insurance Agent

4.9
(226 reviews)

Business Details

2734 Chancellor Drive, Crestview Hills, KY
41017, United States
(859) 878-1927
https://www.coveredbycoop.com/

About

Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyBusiness Insurance Service
To provide dynamic insurance with personalized service that meets and goes beyond customers expectations. To insure assets, minimize risk, and be the difference maker among my community. License #: KY-DOI975459, OH-1225340

Location

Cooper Downs - State Farm Insurance Agent
2734 Chancellor Drive, Crestview Hills, KY
41017, United States

Hours

Reviews

4.9
226 reviews
5 stars
219
4 stars
3
3 stars
0
2 stars
0
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Agents like Tanner and Grant received high praise for their helpfulness, professionalism, and responsiveness, making the insurance process easy and stress-free.

Cost Savings

Many customers reported significant savings on their insurance premiums, often citing Tanner's assistance in lowering their rates.

Communication

While most feedback highlighted excellent communication, there were some complaints about poor communication during claims processing.

Knowledgeable Staff

Customers appreciated the thorough explanations and knowledge of agents, particularly Tanner and Grant, who helped them understand their coverage options.

Overall Experience

The majority of reviews reflected a positive overall experience with the agency, recommending it for its friendly service and effective solutions.
  • BB
    Billy Bo Baggins
    Nov 21, 2025
    5.0
    A brother hooked me up with some Motorcycle insurance so now I can feel comfortable riding to Life is a Highway on the back roads of America.
  • KG
    Kay G
    Jan 7, 2025
    5.0
    Extremely helpful, thank you for all of your efforts!!
  • KB
    Kathi Blackburn
    Oct 2, 2024
    5.0
    Grant Shepherd in Cooper Downs St Farm office was great to work with. I contacted the office with several questions. We had purchased a new car & needed to switch coverage. He thoroughly explained options & prices. He took care of the changes in a timely manner. I called with an additional question about our alarm discount & a defensive driving course. Again I received the same excellent service from Grant. He is definitely an asset to State Farm.
  • YV
    Yassiel Vazquez
    Feb 8, 2024
    1.0
    I ran away from State Farm, feeling disappointed with their poor customer service skills and high rates. I’m glad I found Nathan Dahler and Shelters Insurance. I decided to give them a try. The guy really helped me saving over $150 and improved my coverage. Not to mention, how professional and friendly they are.
  • ED
    erica Donahue
    Nov 27, 2023
    5.0
    Very satisfied with Tanner's overall service. I couldn't believe how fast he replied, and quickly gave me a quote more than half of my previous policy. I greatly appreciate how easy he made this transaction for me.

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